Operations Analyst - Mississauga, Canada - OSL Retail Services Inc

OSL Retail Services Inc

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game.

The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

And we're on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

About the role:

We have an exciting opportunity to hire an

A little more about the role:

Leverage Channel experience to support Field requirements

Call Quality assurance

Listen to calls and ensure adherence to vendor requirements.
Provide timely and accurate reporting, and articulate recommendations to drive business strategy
Work with various departments to streamline reporting & processes
Adhoc reporting/tasks as required
Liaise with internal and external clients on business needs to find effective solutions
Ensure data integrity by investigating anomalies in reported numbers from a variety of sources throughout the organization. This includes working with BI team and clients to understand any system issues or changes as well as investigating templates and adjustments
Offer compliance, escalations, operational audits
Provide additional support as required by the business

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Who we're looking for:

University degree in Business or equivalent
Advanced excel skills including manipulation of pivot tables, knowledge of a wide range of formulas, and Macros/VBA
Knowledge of SalesForce CRM
Familitarity with Vonage or other systems
Excellent communication, interpersonal, written and analytical skills
Proven analytical and problemsolving experience with attention to detail
Selfmotivated team player with strong work ethics
Advanced knowledge of Microsoft Office environment and Tools
Strong communication, organizational and time management skills to meet deadlines & handle changing priorities
Tendency to pay close attention to small details that could impact results
General knowledge of business operations, objectives, strategies, process and information flow
Creative, responsive and adaptive in a dynamic environment
Proven effective customer service skills with the ability to understand the sales mindset and motivating factors
Excellent analytical, problemsolving, planning, and organization skills
Strong time management skills, with the ability to manage multiple tasks and deadlines

What's in it for you:

Competitive base salary plus bonuses and other perks
RRSP matching program
Vacation plus additional flex days
Comprehensive benefits
Training and development opportunities to grow your career
Named one of Canada's Best Managed Companies
A supportive workplace culture and work environment
Employee development programs

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.