Call Center Representative - Etobicoke, Canada - Trattoria La Villetta

Description

As a Call Center Representative / Customer Service agent, you will be the first point of contact for our customers, providing exceptional service and assistance with reservations, orders, and inquiries.

• Answer incoming calls from customers in a professional and courteous manner, providing information about our menu, reservations, specials, and promotions.
• Assist customers with placing takeout orders, delivery orders, and reservations, accurately entering orders into our system and ensuring that all special requests and preferences are noted.
• Handle customer inquiries and resolve issues promptly and effectively, demonstrating a commitment to customer satisfaction and retention.

• High School Diploma or the equivalent.
• Proficient data entry skills.
• Strong multitasking abilities in a fastpaced environment.
• Exceptional interpersonal and problemsolving skills.
• Positive and friendly attitude with a customercentric approach.

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off

• Day shift
• Evening shift
• Monday to Friday

• Bonus pay
• Commission pay
• Overtime pay
• Tips

• Secondary School (preferred)