Bilingual Representative, Customer Service - Canada - First National Financial

First National Financial

Verified Company

Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working together to be our best

First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988.

Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members.

Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Bilingual Representative, Customer Service

Reporting To:
Manager, Customer Service

**Full-Time/Part

Time**: Fulltime

Posting Date:
July 10, 2023

Closing Date:
July 21, 2023

Hours of Work: 12pm - 8pm

Grade: 4

Office Location:
Hybrid - Montreal Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Bilingual Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 65 to 75 calls a day
Followup with client to confirm resolution and customer satisfaction
Coach new Customer Service Representatives by assisting them in learning the department's policies and procedures through job shadowing
Provide assistance to the various residential administration departments when required
Prepare mortgage discharge and assumption statements
Promote online and phone services
Ensure client privacy is protected at all times
Listen to client problems and take the appropriate problemsolving steps
Complete special projects as assigned by the Manager
Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The Requirements Needed:

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills, in both English and French
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment.
Ability to resolve problems with customers
Demonstrated team player
Written and spoken French is required
Strong written and spoken English is an asset

Why join First National?

Bright open concept office environment
Large kitchens with a coffee and latte maker to enjoy at no cost
Supportive teamwork focused environment
Collaborative entrepreneurial spirit
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOQC