Contact Center Rep Ii, Borrowing - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

Department Overview

Helping is at the heart of everything we do
at our
contact centr
es ,
and we're
proud of the value that we can deliver from 7am EST - 12am EST,
7-days a week for more than 2
7 million
TD customers. Alongside
caring colleagues and supportive leaders,
you'll make a meaningful difference to our business, our customers, and our communities.**
Job Details

Markham Credit Card Contact Centre Representative

What You
' ll
Do
**As the voice of TD,
you'll be passionate about understanding our customers. Whether **you're
assisting in-bound callers with account
inquiries, or resolving an issue by providing advice and recommending a TD product or service,
you'll help us offer trusted support to our clients whenever they need it.
You'll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.**
As a valued member of our Contact Centre Team, you will:

**Make people
' s day**:consistently
deliver an outstanding customer service
experience by offering
friendly support through your knowledge of TD products,
services and solutions.*
Solve problems efficiently:r
esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

-
Achieve your goals:c
onsistently r each performance
objectives , including **customer experience survey results, advice
and quality goals, compliance regulations **,
and productivity targets .**-
Never stop learning:a
ctively p
articipat e
in ongoing training and coaching support to help
you continue to
grow and develop
in your role
.
**Where
You'll Work****After completing in-person training and onboarding sessions,
you'll work primarily offsite. Since most of your work activities can be performed independently,
you'll spend about 95% of your time at your secure, private workspace **with a
stable internet connection . Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide
more information
about how this works for their team.**
Job Requirements

What You Need to Succeed

We're proud to work with a group of diverse colleague
s . If you have relevant
experience that
isn't mentioned below, tell us about it in your resume or cover letter.**-
High School Diploma or equivalent
-
Exceptional communication and
listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
-
D igital literacy across a broad range of devices (
e.g. , smartphones, tablets, laptops, headsets, etc.)
.
-
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
-
Passion to assist
customers in resolving unspoken needs by offering consultative advice
-
Ability to work both
independently and as **part of a team
.
-
Integrity when managing sensitive customer information in alignment with **Regulatory and Compliance guidelines related to servicing and sales practices
.

Additional Information

Start date:
July 8th, 2024

Training: 10 weeks full time Onsite Paid Training

Training schedule:
Monday - Friday, Time (TBD)

Training location: 3500 Steeles Ave. E. Markham, ON

Full Time work schedule (after training): 37.5 hrs/week, 5 days/week, (Monday to Sunday 7am-12am, various start times)

Part Time:
Not Available

We're delighted that **you
' re **considering building a career with TD
. Through regular colleague development conversations, training programs, and a competitive benefits plan, w **e'
re committed to providing the support our colleagues need to thrive both at work and at home.**
Colleague Development**
If you
' re
interested in a specific career path or are
look ing
to build
certain skills, we want to help you succeed.
You'll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. **Whether you have a passion
about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization **at TD
- and we're
committed to helping you identify
opportunities that support your goals.

Training & Onboarding

We're hosting in-person training and onboarding sessions at [Markham] for
10 weeks
to ensure