Junior Software Engineer - Edmonton, Canada - HCLTech

Description

Role: Junior Software Engineer

Location : Edmonton, AB

Job description

• Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
• Communicate with co-workers to diagnose problems and resolve problems.
• Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.

Roles and responsibilities

• Respond to and triage support questions and support requests from engineers
• Follow internally developed support processes and workflows
• Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary
• Use internal tools to investigate problems and correlate them to release events or code rollouts
• Extract relevant information from log files and other sources to debug, identify owners or root causes
• Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
• Write basic tools and test cases to improve the speed and quality of support
• Work with technical writers to improve documentation in areas covered by support
• Produce reports for leadership with data on performance of the program
• Assist with scaling the program to new areas, onboarding new hires and measuring success
• Champion user support issues and advocate for user experience and product support
• Provide insights and suggestions on product development and the product roadmap; contribute to product development.

Skills Needed :

• Should have 1- 3 years of coding experience of Java and/or Python.
• Should have troubleshooting mindset
• Should have good verbal and written communication skills.