Customer Service Advisor - Toronto, Canada - Humber

Humber

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Advisor, International Graduate School - RPT

Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience.

Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education.

Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title:
Customer Service Advisor

Status:
Regular Part-Time

Hours:24 hours per week

Faculty/Department:
International Graduate School

Campus/Location:
Downtown Toronto (59 Hayden St)

Salary:
Min $ Max $ 25.74

What you will do:

The IGS CSA will provide customer service primarily through the online IGS student portal; answering inquiries, providing information and services as well as maintaining the appointment booking system, events and resources.

They will also support the Operations Manager with administrative operations, logistics of IGS student services delivery, and campus space management.

The incumbent is expected to work on various assignments associated with the IGS that have guidelines and strict deadlines whereby the individual is required to coordinate multiple priorities and deadlines effectively.

What you bring to the role:

2 year diploma in Public Relations, Accounting, Business or a related field
Demonstrated use of initiative in workload planning and proactive approach in addressing customer concerns. Providing adequate follow up to complaints and concerns
Practical experience in a complex, fastpaced, diverse service environment that involves crosscultural sensitive information, financial transactions, tracking, and inquiry management
Excellent oral and written communication skills with the ability to explain complex policies and procedures concisely and effectively
Demonstrated organizational skills and ability to handle multiple tasks, frequent interruptions and fluctuating volumes
Demonstrated ability to perform basic arithmetic
Excellent knowledge of telephone and voice mail systems
Ability to remain calm during an emergency or when dealing with difficult people or situations
Flexibility in working as a team member or independently
Excellent punctuality and attendance
Fluency in a second language other than English is strongly preferred. Languages considered valuable to this position are Arabic, Farsi, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Punjabi, Russian, Spanish, or Vietnamese

What's In it for you?

An opportunity to have an impact with a postsecondary institution, poised to do great things.
Diverse, hardworking, committed team of people who care about each other.
Tools and technology that will allow you to succeed at your job.
Amazing perks
Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted.

Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city.

We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

Hours Per Week 24

Position Type Regular Part-Time Support

Minimum Salary 20.09

Maximum Salary 30.91

Work Locations International Graduate School 59 Hayden St Toronto M4Y 2P2

Job Family Student Affairs and Services

Deadline to Apply June 20, 2023

Job Posting 6/6/23

Department Humber International Graduate School