After Hours Care Coordinator - Hamilton, Canada - CBI Health

CBI Health

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As an After Hours Care Coordinator within our
Hamilton Office, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans.

You'll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers.

Frequently problem-solving, you'll be the central point of contact for patients and families, care providers and referral sources.

Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

This is a
casual position requiring scheduling flexibility to provide after hours support in
evening, overnight and weekends in addition to occasional weekday back up coverage in support of the Coordination team.

As a Care Coordinator, you will:

Use scheduling software effectively to fulfill patients' care plans
Provide field staff with accurate schedules on a weekly basis
Ensure care providers are scheduled effectively and efficiently
Communicate effectively with care providers to ensure schedules are carried out
Communicate with patients and families when schedule challenges arise, and problemsolve effectively
Maintain accurate records of care provider availability
Maintain continuity of care whenever possible
Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
Actively pursue positive relationships with care providers and patients
Follow up appropriately on missed visits
Liaise with Care Supervisors to share patient and care provider feedback
Resolve or escalate, as required, client concerns/issues
Ensure dated notes are timely and clear, and contain appropriate and required information
Ensure accurate, timely documentation and/or phone calls, both external and internal
Prepare daily performance and tracking reports in a timely manner
Enter all critical and relevant information into the system for appropriate followup and documentation
Escalate appropriate concerns or risks for review and/or followup.

To take on the role of Care Coordinator, you must:

Hold a high school diploma or equivalency, Medical Office Administration or similar education preferred
Have flexibility to all after hours scheduling which includes daily evenings (4:30pm to 9:30pm) and overnight shifts (9:30pm to 8:30am) and weekend day coverage (8:30am to 4:30pm)
Be flexible to occasional in office weekday scheduling (Monday to Friday, 8:30am to 4:30pm) for backup support
Have customer service experience
Have computer skills, with proficiency in Microsoft Outlook, Word, and Excel
Demonstrate excellent telephone etiquette
Be able to remain calm in stressful situations
Be able to empathize with the complexity and difficulty of each client or field staff situation
Be a detailoriented, adaptable and customerfocused team player
Combine strong interpersonal skills with analytical problemsolving abilities
Be selfdirected, goaloriented and able to manage time and priorities
Possess medical knowledge and/or a medical background, previous supervisory and scheduling coordination experience will be considered assets
All team members are required to be fully vaccinated against COVID19 and provide proof of vaccination upon hire or provide a valid medical exemption

When you join our team as a Care Coordinator, you'll belong to one of Canada's leaders in the healthcare industry, with 250 locations across the country.

As one of the largest healthcare networks in Canada, we're proud to be named one of Canada's Best Managed Companies, Platinum Member and Canada's 10 Most Admired Company Cultures.

Join us at CBI Health - where working together makes great things happen.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._