Customer Service Representative - Burlington, Canada - Omega Holdings

Omega Holdings

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

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Duties/Responsibilities:_

Collects and enters orders for new or additional products or services.
Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers' problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned, including occasion backup in Shipping area.
Assists with Accounts Receivable collection.

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Required Skills/Abilities:_

Excellent communication skills including active listening.
Serviceoriented and able to resolve customer grievances.
Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
Able to multitask and work in a high paced environment.
Bilingual in French and English

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Education and Experience Requirements:_