Resort Chauffeur - Vancouver, Canada - Parq Vancouver

Parq Vancouver

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR COMPANY
Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

Reporting to the Guest Services Shift Manager the primary role of the Resort Chauffeur will be to provide personalized and luxury transportation service to our most distinguished guests as the first and last impression of Parq Vancouver.

The Resort Chauffeur will also be assisting all guests with general inquiries of the resort and the city to promote what Parq Vancouver has to offer.

WHY WORK AT PARQ

Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program

DUTIES AND RESPONSIBILITIES

Create a culture of complete guest satisfaction through all interactions with Associates and guests
Assist guests with information on services available and coordinate all necessary arrangements as requested
Collaborate with various departments to create unique VIP experiences
Adhere to company strict confidentiality of all information of players and casino policies and procedures
Develop new and current player relationships
Safely and efficiently service and operate luxury vehicles within the Lower Mainland as required
Provide exceptional service to all of our guests by anticipating the needs of guests, possessing a detailed knowledge of the local area and engaging in warm & sincere conversation
Provide butler inspired service to our VIP guests including offering chilled water and the opening and closing of vehicle doors
Discreetly handle sensitive guest information and be responsible for payment transaction including cash, credit & gas cards, ensuring proper documentation and compliance
Correctly stock the vehicles with the appropriate amenities pertaining to the nature of the guest and the transfer
Assist guests with the loading and unloading of luggage into vehicles, lifting and carrying up to 50lbs or more
Accurately record statistics to personalize the guest experience and ensure proper data collection of guest preferences.
Effectively communicate with guests & internal teams to guarantee precise transportation service
Clean, wash and provide general maintenance for vehicles
Properly report deficiencies in vehicle or service to management in a timely manner
Ensure personal grooming including uniform is immaculate and professional
Exceed expectations by anticipating the needs of our guests and surprise and delighting them

QUALIFICATIONS AND EXPERIENCE

A minimum of 3 years of luxury chauffeur or valet experience preferably in a hotel or casino
Working knowledge of resort programming to promote resort, the lower mainland roadway system, local events including sports and concerts and general local area points of interest
Friendly, professional and outgoing demeanor both with guests and associates
Bilingual in English and a second language is an asset
Customer Service orientation with an adaptability to a variety of cultures and personalities
Ability to work independently, with little or no supervision and resolve problems as they arise
Communicate effectively & genuinely one on one with customers, the general public and staffs
Flexibility to allow for a work schedule that accommodates the needs of a 24/7 resort operation

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Valid GPEB License
BCLC Certifications
Serving it Right Certification
Valid Class 4 or 5 British Columbia Driver's License

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are 50lbs or over
Required to sit, stand, walk and drive during working hours
We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations_