Dealer Customer Service Supervisor - Saskatoon, Canada - SUPERIOR CABINETS

SUPERIOR CABINETS

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Objective:
The
Dealer Customer Service Supervisor is responsible for overseeing and providing support for all Customer Service functions.

Location:
Corporate/Remote

Main Responsibilities:

Oversee Customer Service, including managing Customer Service Representatives and owning all Customer Service processes
Develop and monitor strategies to increase the quality of service provided to customers
Build rapport with key decision makers during the entire sales process.
Effectively troubleshoot, analyze issues, and take the appropriate actions to resolve any problems.
Complete regular and service orders required by dealer customers as needed.
Assist in the management and reporting of dealer orders and Customer Service metrics.

Skills and Abilities:

Exceptional leadership and interpersonal skills
Excellent customer service skills
Strong problem solving, conflict resolution, and organizational skills
Accuracy and attention to detail

Education and/or Training:

Minimum Grade 12 or equivalent
Proficiency with Microsoft Word, Excel, and the ability to learn new programs and systems
Experience with 2020 Kitchen Design and inSight would be an asset
Knowledge and experience within the construction/building/cabinet industry will be considered an asset