User Support Technician - Vancouver, Canada - Vorum

Vorum
Vorum
Verified Company
Vancouver, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 40 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
  • Experience: 3 years to less than 5 years
- or equivalent experience


Work setting:


  • Computer hardware or software retailer/wholesaler
  • Willing to relocate
  • Help desk
  • Research and development institution

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Repair or replace interior components
  • Repair and maintain fabrication and laboratory equipment
  • Program CNC machine tools

Type of product:


  • Photographic equipment and supplies
  • Printed Circuit Boards (PCB)

Computer and technology knowledge:


  • Device drivers
  • Networking software
  • Networking hardware
  • Servers
  • Word processing software
  • 3D graphic software
  • Image editing software
  • Database software
  • Computeraided design (CAD)
  • Spreadsheet
  • Computer numerical control (CNC) machines
  • Specialized hardware development
  • Scanning system

Equipment and machinery experience:


  • Scanner

Equipment, eystems and controls experience:


  • Medical and biomedical equipment and systems

Transportation/travel information:


  • Willing to travel
  • Willing to travel
regularly

  • Willing to travel
cross-border

  • Willing to travel
for extended periods

  • Willing to travel
overnight

  • Valid driver's licence
  • Travel expenses paid by employer

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Ability to distinguish between colours
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Own tools/equipment:


  • Internet access
  • Cellular phone

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Screening questions:


  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Health benefits:


  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits:


  • Bonus

Long term benefits:


  • Maternity and parental benefits

Other benefits:


  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
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