Service Manager - Grande Prairie, Canada - Diamond/Harbour/Bell Group

Diamond/Harbour/Bell Group

Verified Company

Grande Prairie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Manager

What we offer:

Competitive salary plus bonus program
Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance
Company contribution RRSP program
Product training
Safety Allowance
Support and leadership from a strong dealership network
Opportunity for advancement

What is the Job?

The Service Manager is accountable for operating an efficient and profitable service department with a strong focus on customer satisfaction and quality workmanship.

The Service Manager is an essential part of the dealership location, one who works in collaboration with other departments to ensure the customers transaction and dealership experience is a success.

Role and Responsibilities:

Business Development:

Providing and maintaining the highest level of customer service
Collaborate with other departments to meet customer satisfaction
Customer communication to resolve issues, maintain and develop relationships while also working to grow new business.

Management and Quality Assurance:

Successfully manage productivity, training and performance of the Service Writers, Service Team Leads and Service Technicians.
Provide staff with leadership, guidance and effective communication
Manage efficient and profitable departments to meet both projected targets and budget expectations
Regularly review open repair orders and perform regular audits on repair work
Monitors department issues and customer complaints to define patterns and establish resolutions.
Ensure compliance with manufactures training, guidelines and warranty procedures
Focus on the quality of workmanship and improved productivity of technicians in order to meet the company's objectives
Implement and uphold company procedures related to repair management and customer communication

Other:

Ensure the department is clean and organized to maintain efficiency and meet required safety standards
Effectively implement Company policies and work safety rules & regulations
Participate in training and personal development
Performs the role in a professional manner that aligns with the Company's' values and ideals

Who we are:

The Diamond/Harbour Group is an International Truck dealership network with locations in Alberta, BC and Saskatchewan.

Our Service division provides our valued customers with trained experienced mechanics to perform quality repairs and maintenance in timely manner.

We are proud to offer our customers a variety of products and services ranging from trucks, trailers, school buses, leasing options and parts & service.

With our vast dealership network and extensive product lines, we are a one-stop solution to keep our customers business moving.

What you need:

Knowledge of Medium/Heavy Duty Trucks and their operational needs is required
Heavy Duty Mechanic
Red Seal Journeyman Truck & Transport Mechanic certificate or equivalent is required _. Nonticketed may be considered depending on experience._
Previous experience in a service supervisory role (lead hand) is an asset
Organized with strong leadership skills
Strong commitment to the customer and ensuring quality workmanship with a superior service experience
Excellent customer service skills with strong written and verbal communication skills
Excellent computer skills; including Microsoft Word and Excel
Previous CDK experience is an asset

Job Types:
Full-time, Permanent

Benefits: