Content Moderator - Mississauga - Convergys

    Convergys
    Convergys Mississauga

    3 days ago

    Description

    Content Moderator (Bilingual:
    Hebrew/English) On-Site page is loaded##
    Content Moderator (Bilingual:
    Hebrew/English)

    On-Sitelocations:
    CAN Mississauga Airport RDposted on: Posted Yesterdayjob requisition id: R1710414

    Job Title:

    Content Moderator (Bilingual:
    Hebrew/English)

    On-SiteJob DescriptionTitle:
    Hebrew Content Moderator


    Location:
    Mississauga, Ontario
    JOB DESCRIPTIONThe Content Moderator interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

    (Military veterans are encouraged to apply.)
    A NEW CAREER POWERED BY YOU*World's Best Workplaces
    ," "Happiest Employees
    ," and "Best Companies for Career Growth
    As a Content Moderator, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

    And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENT
    This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time.

    We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential.

    In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

    WHAT YOU WILL DO IN THIS ROLE
    As a Content Moderator, you'll:

    Review products offered for sale on the client's platform to ensure that they do not violate any current policies Address sensitive content which may be graphic, violent, or hateful, include offensive or derogatory language or other potentially distressing material Identify trends that highlight gaps in social media policies Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior Provide information, educate customers to update trackers, update required applications & tools and keep internal stakeholders informed of issues Be available to work within rotating shifts (Early Morning and/or late Night, weekends/ Long weekend/Statutory Holidays) Deliver expert customer experiences…with a smileYOUR QUALIFICATIONS
    Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.


    Other qualifications for our Content Moderator role include:

    Excellent written and verbal communication skills in English and one of the following languages: Hebrew Clear awareness of potential biases or conflicts of interest and ensure these do not affect professional application of responsibilities Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture Evaluate information and quickly/independently develop a sound conclusion based on an existing framework Mentally and emotionally able to handle offensive or disturbing behavior, language, and content Ability to monitor several information flows simultaneouslyWHAT'S IN IT FOR YOU
    One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

    And we'll invest in YOU to aid in your career path and in your personal development.

    In this role, you'll also be provided with:
    The base salary range for this position is $23/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

    Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.

    DailyPay enrollment option to access pay "early," when you want it Company networking opportunities with organized groups in the following topics:

    Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportREIMAGINE THE BEST VERSION OF YOU
    If all this feels like the perfect next step in your career journey, we want to hear from you.

    Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."JOB AVAILABILITY
    We accept applications for this position on an ongoing basis.

    It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise.

    We encourage all interested candidates to apply.


    Location:

    CAN Mississauga Airport RDLanguage Requirements:
    English, Hebrew

    Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
    Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws.

    We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.Potential Use of Artificial Intelligence (AI) in Hiring
    As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.

    These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

    #     Mission:


    ### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

    #     Company Overview:

    **### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers
    #J-18808-Ljbffr
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