Customer Outreach Specialist - Brossard - Chubb Ltd.

    Chubb Ltd.
    Chubb Ltd. Brossard

    1 week ago

    Description
    • Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
    • Handle direct returning incoming calls as a result of outbound activities.
    • Follow up on customer issues regarding claims, billing or other service concerns.
    • Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
    • Cross sell over the phone.
    • Process routine requests for service items.
    • Miscellaneous department activities as needed.

    Qualifications

    Education, Skills, and Experience:

    • Fluent in French and English (written and verbal).
    • College diploma or equivalent work experience.
    • Minimum of 1 year of relevant work experience
    • Must be licensed in Accident & Sickness, and Life
    • Ability to multi-task, talking with customers while completing paperwork and system changes
    • Outgoing and engaging conversation skills.
    • Sales acumen, business sense.

    Effective listening and problem-solving skills

    • Previous contact center experience required.
    • Strong communication skills with a detail-oriented and analytical mindset.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).

    Additional Information:

    • Physical Environment: In Office (5 days)
    • Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.

    Job Info

    • Job Identification 28192
    • Job Schedule Full time
    • Regular or Temporary Regular
    • Job Category Remote Sales
    • Business Unit Canada
    • Legal Employer Combined Insurance Company of America

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Brossard