IT Specialist - Toronto, Canada - 7Shifts

Description

7shifts is an all-in-one team management software platform designed for the restaurant industry. We're used by 1 in 10 restaurant workers and over 45,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the IT Specialist at 7shifts, you will play a key role in supporting our Shifties, identifying technological challenges, devising innovative solutions, and implementing strategies that enhance our operational efficiency and drive sustainable growth. Reporting directly to the Director of IT, you will have the chance to collaborate across various departments, leveraging your expertise to implement impactful solutions that contribute to our organization's ongoing success.

We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

What you'll do:

• Provide IT support to Shifties both in-person and remotely utilizing our ticketing system to address issues relating to hardware and software
• Act as a primary technical support point of contact for employees in your assigned office, working closely with our employee experience team to ensure seamless in office operations
• Play a key role in onboarding and offboarding logistics, including facilitating IT training for new hires on a bi-weekly basis and oversee the equipment retrieval process
• Provide internal support for our core software platforms, including providing new licenses and ensuring the ongoing reliability and performance of devices
• Become familiar with all aspects of our IT environment to contribute to its support, maintenance, and scalability efforts

What you bring:

• Previous experience working in an IT Support role
• Experience working in a customer service environment, internally or externally
• Excellent written and verbal communication - you will be the first point of contact for Shifties relating to technical problems and being able to simplify complex strategies clearly and effectively to other stakeholders is key
• A good understanding of macOS and familiarity with common troubleshooting and maintenance techniques
• Extensive experience with SaaS apps such as G Suite, O365, Slack, Zoom, and Atlassian to support our internal systems
• Experience with Jamf Pro, or equivalent endpoint management, focused on Apple macOS
• A track record of working with a distributed workforce, in a fast-paced startup environment

It'd be even cooler if you had:

• Scripting experience (Bash, Python, Perl, etc)
• Technical knowledge of network infrastructure setup, maintenance, and troubleshooting (Cisco/Meraki preferred)

• Opportunity: It's an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
• Challenge: We're tackling real problems for restaurant owners and we're just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
• Culture: There's a reason we're one of the best workplaces in North America We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
• Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success
• Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Flexibility: Our team is intentional around how and where we work—whether that's remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer an open vacation policy to encourage everyone to recharge when they need it. Oh, and a '90 Day Shift' program that supports our team members in exploring the world
• Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more