Customer Service Reps/sports Specialists - Winnipeg, Canada - Sutherland

Sutherland

Verified Company

Winnipeg, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Do you enjoy sports? Are you passionate about entertainment and technology? Interested in a
work from home opportunity?

Join Us.

Our high-performing ESPN+ Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.

Job Description:

Creating bestinclass experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
Effectively using all available technology tools and resources to resolve fan inquiries
Developing/maintaining a general knowledge of client's products and services

What we offer:

Competitive hourly rates, paid training and PTO
Additional pay incentives as well as monthly rewards & recognition programs
Medical, dental and vision benefits
Advancement opportunities 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

High school diploma or GED
Ability to type 30+ words per minute
1+ year of customer service experience
Excellent English communication skills, both verbal and written, as well as strong critical thinking and problemsolving skills.
Efficient in website/digital navigation and interaction
Strong knowledge of and passion for sports
Ability to multitask, prioritize and manage time effectively in a fastpaced but remote environment
Proficient in Microsoft programs

We will provide equipment, but to
work from home you must have:

A quiet and distraction-free, secure place to work.
Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download the faster the better
Inhouse network, and a hardwired Internet connection capable of continuously supporting outstanding call quality and highspeed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)

IMPORTANT NOTE:

This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional Information
**_

About Us_**- Sutherland, recently recognized as a Great Place to Work in Canada, is a digital transformation company, making digital processes feel more human for the customers that we serve.

We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.