Front Desk Agent - Banff, Canada - Banff Caribou Properties Ltd.

Banff Caribou Properties Ltd.

Verified Company

Banff, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As one of Banff's leading hospitality companies, Banff Lodging Co.

offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle.

Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences.

We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

We are seeking a skilled and enthusiastic front desk agent to join our team in the beautiful town of Banff.

Nestled in the heart of the Canadian Rockies, Banff is a spectacular destination that attracts visitors from all over the world.

With its world class ski resorts, crystal clear lakes, and miles of hiking trails, Banff is a paradise for outdoor enthusiasts and nature lovers alike.

Working in Banff, you'll have the opportunity to work in some of the most stunning hotels and lodges in the area.

As a front desk agent, you'll take pride in providing exceptional customer service to guests, ensuring a smooth and enjoyable check-in and check-out experience, along with addressing and solving the many customer queries that occur throughout their stay.

But the perks of Banff don't stop there As a front desk agent in Banff, you'll enjoy:

Flexible working hours ensuring you can get out and maximise your time in the outdoors.
Opportunities for career advancement and professional development, perfect for someone looking for longer term or permanent residency.
The opportunity to work in a team orientated atmosphere and build strong professional relationships.
Ensuring the smooth operation and overall success of the hotel.
The chance to meet people from all over the world and learn about different cultures and customs.

Responsibilities:

Answer all incoming phone calls in a professional manner to the standard set by Banff Lodging Company
Process checkins and checkouts, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
Monitor room availability, follows restrictions, and all booking policies and procedures.
Perform general administrative/office duties.
Ensure interdepartmental communication and cooperation in the interest of better guest satisfaction.
Share general information on points of interest in the area and services in the community.
Understand basic accounting principles including debit and credit transactions. Also understand the various transaction methods available to guests.
Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Accurately communicate with other shifts regarding issues arising from day to day operations.
Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Additional duties may be assigned to help meet guest needs.

Skills and experience:

Selfmotivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
Excellent written and verbal communication skills and numerical proficiency is an asset.
Ability to work in a fastpaced environment.
Ability to work a flexible schedule including weekends and holidays.
A positive team player attitude and a strong willingness to learn.
Previous Front Desk experience is an asset.

Still not convinced? Here are some more benefits of working with Banff Lodging Co:

Affordable & clean employee housing.
Huge food & beverage discounts throughout all BLC restaurants.
Excellent heath & wellbeing programs including free yoga, discounted ski passes, free canoe and golf passes, and discounted fitness club memberships.
Discounts on spa services.
Complimentary hotel stays at any of our 15 hotels

Please note that only applicants selected for further consideration will be contacted.