Customer Success Specialist - Calgary, Canada - Humming Bee Inc.

Description

Our Client

Our client is a small and innovative Calgary-based technology organization with a passion for developing solutions to keep people safe.

Working within a collaborative team of professionals, the
Customer Success Specialist - Bilingual will support onboarding new clients and will trouble shoot technical issues.

This position is a new addition to their rapidly growing team.


Customer Success Specialist - Bilingual

Work Schedule:
This is a full-time opportunity (40 hrs/week)


The Role

• Ensure the internal tracking system is uptodate and proper intake guidelines are adhered to
• Raise issues to appropriate resources per established procedures and ensure follow up to resolution
• Monitor work queues
• Contribute to a Customer Success knowledge base for training and knowledge transfer purposes
• Find opportunities to increase service level and quality
• Manage the onboarding process for new customers, including system configuration and customer training
• Other duties as assigned
• Communicate in both official languages (English & French)

Who You Are

• 3+ years working with strategic customers in the technology industry.
• Experience with Project Management, Account Portfolio Planning and Prioritization
• A strong desire to learn and grow within an innovative organization
• Track record of successful planning and execution of Executive Business Reviews
• Excellent verbal and written communication with an emphasis on empathy and solutionoriented responses.
• Time management including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks
• Ability to collaborate as well as work with mínimal supervision
• Strong technical aptitude
• Working knowledge of MS Office (Word, Excel, PowerPoint)
• Communicate in both official languages (English/French)

Location:
This role is primarily remote with some requirement to attend meetings at the Calgary office**
Our Benefits:
Collaborative Culture | Flexible Hours | Growth Opportunities
| Medical and

Dental Coverage

Salary:
$65,000.00-$70,000.00 per year


Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience with Project Management?
• How much experience do you have with Account Portfolio Planning and Prioritization?

Education:

• Secondary School (preferred)

Experience:

- working with strategic customers in the technology industry: 3 years (required)