Manager, Business Program Lead - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

403061BR

Product Management & Development

Toronto, ON

March 15, 2023

Company Overview

Department Overview

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships.

TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients.

TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement.

Are you a self-starter who enjoys leading cross-functional projects? Are you a seasoned professional who works autonomously and confidently to lead complex deliverables and guide operations, technology, and customer-supporting resources? If so, this is a great opportunity to champion and implement new programs/projects for TD Merchant Solutions.

Job Description:

Team Overview

The team owns Onboarding & Fulfillment Investment Pillar - accountable for building the end-to-end vision, strategy, and capability roadmap for Onboarding & Fulfillment within TDMS.

The team owns defining and delivering the target state for systems, processes and teams supporting these capabilities.

We are the business owner for change initiatives, while we closely collaborate with business and technology teams for successful delivery of them.

Reporting to the Sr Manager, Onboarding & Fulfillment Business Program
s, this role is responsible for

Lead projects or delivery pods from business point of view, including design, development, implementation, reporting and issue resolution
Representing business in projects and facilitated aspects such as business casing
Act as a Product Owner on Agile projects, responsible for prioritizing and overseeing the team's tasks and driving as much value as possible
Delivering and managing the backlog of items in an Agile environment, working closely with technology teams and other areas of the business to prioritize and schedule releases
Provide oversight to delivery by removing barriers, clarifying governance, ensuring risk management, decisions are made in timely manner and issues are resolved
Supporting change management activities, guiding training and communications
Ensure all business stakeholders are involved, consulted, and aligned with the changes that impact them.
Partner with the delivery teams on key execution decisions and on aligning technology and business objectives into a shared delivery vision
Own the target state for onboarding forms. Work with other stakeholders to deliver changes aligned with our process and systems.

Requirements:

More than 5 years of experience in leading largescale initiatives in both waterfall and agile/scum setting
Experience in largescale technology centric project delivery
Strong analytical skills and ability to deliver actionable recommendations from analysis
Selfdriven person who can put different pieces of puzzle together and define exception customer or colleague experience
Resourceful selfstarter who works well on their own and within team environments
Knowledge of customer sales, onboarding and fulfillment workflow and capabilities is very beneficial
Scrum certificate though not required, is very advantageous
Ability to develop, influence and maintain strong relationships with internal (business and technology) and external partners
Bachelor's degree or higher

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.