Account Manager - Surrey, Canada - Superion Inc.

Description

This position is geared towards providing opportunity for an experienced professional that is looking for a company to work for that will listen to them, help them grow further in their careers by supporting them with training, certifications, and tools need to excel at the position.

Whilst hard work and some long hours (not every day) are part of being in the IT Industry, it is also important to have work-life balance, and that is what this position is about.

This specific posting is aimed at finding a ROCKSTAR, based in Surrey, BC (and surrounding area) to work in our Cloverdale office, with flexibility to work some days from home after establishing themselves in the position.

We are looking for someone that can demonstrate outstanding skills in sales, communications, presentation, time management, general organization, attention to detail and logical thinking.

Expected Salary is between $60K-$80K year to start.

We are looking for someone with a passion for helping businesses with their technology needs and have a work ethic that sets you apart from the pack.

About Superion
We are a growing IT Service provider based out of Cloverdale, in Surrey BC. We provide IT support services to small and medium-sized businesses throughout Canada and the US.

We believe that the key for success is to deliver an Exceptional Client Experience and achieving that starts with an Exceptional Employee Experience.

We believe that our work environment should be equal parts of hard work AND fun, and a place where everyone can collaborate and support one another, with opportunities to advance.

We are a family and each person on the team can have input and influence on how things are run.

Your voice will always be heard here.


About the Role:

• Work Schedule:_
• 40+ Hours a week via:
• Monday to Friday (typically)
• 830am 5pm (typically)

_Responsibilities_

• Account Management_
• Build and maintain relationships with key stakeholders.
• Provide Technical consulting and guidance.
• Conduct routine business reviews.
• Participate in client meetings.
• Manage new client onboarding.
• Follow up with clients on purchases.
• Audit and manage client licenses (office 365, Adobe, etc).
• Maintain contact list management in multiple systems.
• Inside Sales_
• Work with the technical team to generate project proposals and act as the client liaison.
• Create and manage quotes for equipment and services as needed.
• Review equipment and make recommendations for replacements and upgrades.
• Research and find technology solutions.
• Review Invoices for accuracy.
• Coordinate and update clients for delivery of items / shipping status.
• Coordination and Communication_
• Participate in weekly team meetings.
• Assist the technical support team in maintaining relevant documentation.
• Proactively review support requests from clients and step in when needed to ensure customer satisfaction.
• Attend Trade-Shows and Networking Events

About You

• Required Skills_
• Ability to work independently AND contribute positively to our team.
• Exceptional communications skills (written and oral) with fluency in English.
• Outstanding customer service mindset and skills.
• Extraordinary time management skills.
• Able to follow instructions and listen effectively.
• Strong critical thinking ability.
• Assets_
• Previous experience as a Technical Account Manager or other previous sales experience.
• Previous experience with CRM, PSA, and quoting software.
• Project management experience.
• Post-Secondary Education (any relevant college, university, or trades program).
• Class 5 driver's license and access to a reliable vehicle.

Why You Should Apply

• Competitive salary.
• Medical, dental and other extended benefits.
• Flex days plus 3 weeks of vacation.
• Investments in training and certification.
• Casual work environment.
• Employee discounts.
• Collaborative environment.
• Team lunches and team dinners.
• Flexible hours.
• Movie nights and other fun events.

**Do you have what it takes?