Supervisor, Client Administration - Windsor, Canada - Green Shield

Green Shield

Verified Company

Windsor, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Green Shield Canada (GSC) is revolutionizing the healthcare industry as part of our mission to ensure better health for all

In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to ensure she could afford a prescription for her sick daughter.

He knew there had to be a better way He introduced North America's first prepaid drug plan, and Green Shield was born as a not-for-profit health benefits provider that re-invested its earnings to support better health for all Canadians.

Today, we follow in the footsteps of our founder as we continue our pursuit of a better way.

No longer just a traditional health and dental benefits provider, Green Shield is now the first integrated health services organization in Canada that is both a payer (offering insurance, administering benefits, and paying claims) and a provider (offering medical, mental health, and pharmacy services).

This means we can uniquely offer:

Direct access to real time professional health services
Convenience to engage our services anywhere, anytime, effortlessly
Integration of our services, creating a seamless experience
Improved health outcomes via preventative care and treatment, and data driven insights

This evolution also deepens our social mission through both financial support and the direct delivery of services to support local communities and underserved populations across Canada.

THE ROLE IN A NUTSHELL
The Supervisor, Client administration reports to the Manager, Client Administration. The shift for this role is 12:00pm to 8:00pm.

Responsible for training, developing and mentoring the Client Administration team.
Cultivate a positive, collaborative team environment where employees are engaged and motivated to meet departmental objectives and understand the service level agreements in place with our clients and partners.
Provide leadership to the Client Administration team in all aspects of enrolment, billings, accounts receivable, and customer service.
Work with employees and members of the Management Team to address and resolve issues and inquiries presented by partners and their respective clients.
Champion a climate that supports relationship building and collaboration with partners, within COA and GreenShield Administration line of business, and throughout the business, which results in enhanced alignment, innovation and ultimately an exceptional client experience.
Support the implementation of new requirements and services through system and process changes.
Maintain solid business relationships with internal and external clients and partners to resolve ongoing issues and support ongoing change management.
Educate and empower partners on processes and tools such as Online Administration.
Ensure frontline staff meet or exceed quality and productivity targets through coaching and removing barriers to success.
Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.
Establish and monitor daytoday billings and receivables activities.
Work closely with and serve as an active member of GreenShield's management team.

WHAT WE ARE LOOKING FOR

University degree or college diploma in Business Administration or related discipline.
Minimum of three years of experience working in group benefits administration, bringing strong knowledge of sales, billings and receivables.
Strong customer experience focus.
Demonstrated leadership experience to motivate, build, develop and lead effective teams in a collaborative and engaging environment to achieve results.
Experience leading teams in the identification and implementation of continuous process improvements and technology changes.
Excellent analytical, problem solving and decisionmaking skills, particularly in a situations requiring a high degree of financial literacy.
Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet deadlines and respond to changing priorities.
Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external clients/partners, and stakeholders.
Ability to 'roll up the sleeves' and get involved at a detailed level when required to assure service targets and standards are achieved.
Excellent interpersonal skills that support working effectively and collaboratively in a team environment.
Ability to travel occasionally within Canada.

NICE TO HAVE