Client Service Specialist Retirement Income Wm - London, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Reporting to the Associate Manager, you will be responsible for quoting, issuing polices, death claims and reconciliation of pension payments on the London Life Group Annuities side of the business.

You will also be the main contact for Consultants and the Client Service Centre, seeking to resolve inquiries, concerns, and problems.

Accountabilities:

Interpret requirements and quote London Life Group Annuity business
Issue group annuity contracts, welcome letters, and member certificates
Process payout annuity death claims within the established service standards
Accounting knowledge, ability to assess financial discrepancies and overpayments
Direct interaction with Client Relationship Managers, brokers, and clients to assist with inquiries and/or problem resolution on issues related to administration of client plans
Provide exception, professional, customer service to our internal and external customers
Project involvement and miscellaneous duties as requested and/or required
Quality assurance for peers
Assist teammates as required with similar duties identified above
Handle complex issues and work with internal business partners such as compliance, tax, pricing, and accounting when required
Understand Federal and Provincial legislation and related products
Understand basic taxation associated with policy administration
Keep current on knowledge of all products and system updates to ensure accurate information is provided to our clients and business partners

Required Capabilities and Behaviours:

London Life Mainframe, ICS and GPAS experience is considered an asset
Proficient in Microsoft Word and Excel
Strong organization and time management sills, ability to manage multiple tasks while prioritizing and managing tight deadlines
Excellent verbal and written communication skills bilingualism is an asset
Posses a high level of professionalism and dedication to customer service. Proven ability to build good working relationships with internal and external clients and business partners
Strong interpersonal skills and the ability to work in a team environment as well as individually with mínimal supervision at times
Strong mathematical, analytical, and problemsolving capabilities
Proven ability to learn and grasp new concepts
Flexible, able to accept change effectively and positively. Drive change as required

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _

- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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