Tds Operations Analyst Iii - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

413810BR

Securities / Wholesale Banking

Toronto, ON

July 11, 2023

Company Overview

Department Overview

With offices located around the world, the strength of TD Securities Global Operations and Business Services lies within our diverse and dynamic group of employees delivering continued business success through leadership, collaboration, innovation and forward-thinking.

We thrive on the challenge to be our best, pushing beyond the status quo and working together to deliver trusted advice to help our clients.

We want to hear from you if you're hardworking, collaborative and innovative with a forward-thinking approach to join our Wire Payment Operations team.

It's an exciting time to be in Payment and Correspondent Banking Services as we are looking for a team member who takes ownership of their role and ensure customer problems are handled appropriately by utilizing the established partner problem resolution process.
You understand that success is in the details and execute transactions accurately, on time and in line with established guidelines / procedures while adhering to all Service Level Agreements.
Your critical thinking skills identifies process improvements, aids in your decision making, and allow allowing for good business judgment and problemsolving outcomes by support partners.
You use your strong relationship building skills to interact with peers and various levels within and outside of the team as required while communicating effectively. all levels of management across multiple businesses while efficiently communicating your insights and plans in an effective and timely manner.
Prioritizing deliverables based on business needs and timelines while providing a broad range of operational support and perform general to specialized transactions for own Operations function.

Requirements:

Communicate with Partners in a professional manner, demonstrating clear understanding of customers/partners needs.
Provide broad range of operational support and perform general to specialized transactions.
Execute complex transactions and provide overrides accurately, in a timely manner to meet the established guidelines / procedures while adhering to formal or informal Service Level Agreements.
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations.
Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management)
Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation is in place.
Complete assigned workload to meet SLA requirements for service and productivity.
Support the timely and accurate completion of business processes and procedures as per audit compliance.
Demonstrate flexibility by adapting to change within business area and new process and technology improvements.
Support a diverse and inclusive workplace and contribute to a positive and respectful work environment.
Meet changing business needs with flexibility, required to work overtime and some statutory holidays.
Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible and actively participate in any crossskilling/ training opportunities.

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.