Customer Success Specialist - Kitchener - D2L

    D2L
    D2L Kitchener

    6 days ago

    Full time
    Description

    Job Summary:

    As Customer Success Specialist, you oversee a large portfolio of our small-to-medium business (SMB) North America Corporate customers at scale. You will have the opportunity to establish productive and trusted relationships with Corporate organizations and ensure customer satisfaction and retention by driving customer adoption, stakeholder value and advocate the full use of D2L's Brightspace Learning Management System.

    • Engage with customers at scale throughout key points in the customer journey.
    • Define, coordinate, implement and measure scaled activities that drive customer's adoption and strategic success.
    • Develop a scalable coaching capacity to provide support to our customers with training skills tools they need drive adoption software from beginning
    • Develop manage Customer Success Plan articulate success goals measurements criteria obstacles risks< li > Develop manage Customer Retention Plan articulates drivers product retention associated risks < / li > < li > Oversee execution remediation items Customer Success Plan Recovery Plans communicate progress internally externally < / li >< li > Supports Client Sales Executive during renewal process .< / li >< ul style = 'list-style-type:square' id ='someid' markdown='1'>i.
      Educate clients on Support Channels Self Service Tools Release Processes other resources drive operational self sufficiency 
      / p >

  • Only for registered members Kitchener, Ontario

    We are seeking a highly detail-oriented and technically capable Customer Success Specialist to join our team. In this role, you will support BinSentry's ProSense HD commercial and deployment workflow by conducting accurate customer site evaluations and supporting seamless system ...

  • Only for registered members Kitchener Full time $50,000 - $70,000 (CAD)

    Job summaryAbout BinSentry is an extremely fast-growing ag-tech company started here in KW. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial in ...

  • Only for registered members Kitchener

    We are seeking a highly detail-oriented and technically capable Customer Success Specialist to join our team. · This position is ideal for a self-starter who enjoys problem-solving, cross-functional collaboration, and working closely with customers and internal teams to ensure su ...

  • Only for registered members Kitchener $67,000 - $90,000 (CAD)

    We are looking for a Customer Success Specialist to oversee a large portfolio of our small-to-medium business (SMB) North America Corporate customers at scale. As Customer Success Specialist you will have the opportunity to establish productive and trusted relationships with Corp ...

  • Only for registered members Kitchener Full time $67,000 - $90,000 (CAD)

    D2L is a cloud company modernizing education and building the future of work. · Overssee large portfolio of SMB customers at scale. · ...

  • Only for registered members Guelph, ON NH Y

    We're looking for a Culture & Success Specialist who wakes up excited about helping people grow and building a workplace everyone is proud to be part of. · In this role you'll support leaders crews turning our core values into daily habits improving training onboarding ensuring p ...

  • Only for registered members Kitchener, Ontario Remote job

    We're looking for a Customer Development Representative to be part of our Success department.Jobber exists to help people in small businesses be successful. · ...

  • Only for registered members Kitchener, Ontario

    We are looking for a Proposal Specialist who is searching for their next professional challenge. · We need someone to manage the pursuit process from start to finish, including leading start-up meetings, developing winning pursuit strategies with the technical team, and editing a ...

  • Only for registered members Kitchener, Canada

    Our client, a leading Safety Specialist, is dedicated to providing top-quality safety solutions that prioritize value and comfort. · ...

  • Only for registered members Kitchener, Ontario

    We have an exciting career opportunity available as an Employment Specialist at Express Employment Professionals. · Thrive in a fast-paced environment; proven ability to multitask, and prioritize · Positive, friendly, and upbeat attitude · Excellent communication skills: written, ...

  • Sales Specialist

    1 month ago

    Only for registered members Kitchener, Ontario

    This is a full-time on-site role for Sales Specialist, · DistribuCloud Technology Services provides high-quality cloud computing solutions · Managing the sales process. · Identifying potential clients. · ...

  • Only for registered members Kitchener

    If you're looking for more, you've come to the right place. · ...

  • Only for registered members Kitchener, Ontario

    We're looking for someone to partner with our Store Manager and Front-End Specialist to bring Farm Boy's vision of delivering the best fresh shopping experience to life. · A genuine passion for delivering engaging and exceptional customer service. · Completion of a post-secondary ...

  • Only for registered members Kitchener, Ontario Remote job

    We're looking for a Director, Customer Onboarding to join our Success department. · Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters and landscapers, · to transform the way service is de ...

  • Only for registered members Kitchener, Ontario, Canada

    We are looking for an Operations Specialist, Business Systems to join our Business Systems team. This role supports the day-to-day operations, processes and systems needs for our Revenue teams. · ...

  • Only for registered members Kitchener, Ontario

    + Job summary: Talent Acquisition Specialist will be a driving force in attracting and selecting top talent across all divisions who align with our values, mission and safety first focus.+ Qualifications:You have post-secondary education in Human Resources, Recruitment or equival ...

  • SEO Specialist

    1 week ago

    Only for registered members Kitchener Full time

    We are on the hunt for a next-gen SEO Specialist (AI Search) to help us rise to the top of AI-generated content — and make sure our brand shows up (and shows off) across every chatbot, search, and smart assistant on the planet. · You speak Gen AI fluently. Whether it's GPT, Claud ...

  • Only for registered members Kitchener, ON

    +Job summary · As the Project Quotations Specialist based in Kitchener, you will efficiently quote all new jobs that are out for tender.+You are proficient with Microsoft Office products · You have the proven ability to communicate effectively and build customer relationships · Y ...

  • Only for registered members Kitchener, Ontario

    The WCDSB is now accepting applications for the consideration for the aforementioned Program Area Head position commencing September 1, 2026 to August 31, 2029 as noted above. · The successful candidate will be assigned a maximum of up to a three (3) year term as noted above. · T ...

  • Only for registered members Kitchener, Ontario

    We are currently searching for a full-time Field Service Technician to support our water treatment business. · Diagnose and repair water treatment equipment · Start up and commission new or replacement water treatment systems · ...

  • Only for registered members Kitchener, Ontario

    Join RBC as a Relationship Manager and deliver top-tier financial advice to clients while balancing risk policy. · ...

Jobs
>
Customer success specialist
>
Jobs for Customer success specialist in Kitchener