Warranty Coordinator - Ottawa, Canada - Claridge Homes

Claridge Homes

Verified Company

Ottawa, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Claridge Homes, we are dedicated to quality and craftsmanship without compromise.

Established in 1986 and located in Ottawa, ON, we pride ourselves on providing a healthy, diverse, and balanced work environment.

Working with a team of over 250 full-time employees, top contractors and professionals, we have grown to become Ottawa's largest land developer with residential communities, condos, retirement communities & the Andaz hotel in our portfolio
Our team is an invaluable part of our business, and we show it every day.

We promote inclusion, balance and diversity and encourage the development of the skills and abilities of our employees supporting them in all areas of their personal and professional development.

Join our innovative, passionate and dedicated team of highly regarded professionals and help us build the future of Ottawa together.

Key Responsibilities and Accountabilities:

Build relationships with customers as their first point of contact with warranty and service inquiries
Schedule, update and ensure completion of service calls
Coordinate with trades, building relationships and schedule work as needed
Listen to concerns of homeowner and solution find within appropriate time limits.
Follow up on concerns to ensure they have been resolved.
Keep records of customer interactions, processing accounts and file documents
Completes reports, and conducts analysis on recurrent service issues
Works with internal Service Team to create efficiencies

Skills and Knowledge:

Excellent communication skills, ability to adapt to different personality types
Enthusiastic when speaking with customers
High degree of professionalism
Demonstrated ability to preserve relationships while having difficult conversations
Attention to detail
Basic understanding of MS Office (Word, Excel, and Outlook).
Ability to effectively problem solve

Experience: