Customer Care Associate - Stoney Creek, Canada - Shaw-Almex Industries Limited

Shaw-Almex Industries Limited

Verified Company

Stoney Creek, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Profile:

Industry leader and innovator in the design and manufacturing of a full range of vulcanizers and presses for splicing all types of belting and stationary presses for fabrication of flat and profile conveyor belting.

Over a dozen corporate facilities and a network of exclusive distributors are strategically located on six continents to provide a comprehensive sales and service support system to clients in over 120 countries over 5 continents.

Purpose:

Provide support to customers, sales team and shipping.

Primary Duties & Responsibilities:

Responds to customer inquiries regarding safety data sheets, product instructions or brochures requests. Manages webbased inquiries, directing customer questions and quote requests to the appropriate party. For returning/regular customers, generates sales orders including product pricing and availability.
Follow up and provide status update on sales orders supporting the sales team.
Be the "go to person" for troubleshooting sales orders, sales support and Epicor inquiries.
Responsible for the coordination and movement of domestic and international freight to ensure an exceptional customer experience with a timely and efficient delivery of product and accurate documentation.
Prepares accurate export documents required by couriers and/or customs, including bill of lading and brokerage documents. Maintains up to date Harmonization codes.
Schedule, track and monitor both inbound and outbound shipments to ensure proper routing. Schedules carrier/courier(s) directly when shipments are ready to leave the facility.
Investigate courier issues and provide updates to impacted parties.
Manages all documentation and follow up regarding shipping and receiving.
Fusion inventory control; monitoring material usage and communicate requirements to purchasing; follow up on orders.
This job description is not intended to be allinclusive, and from timetotime other related duties may be required of the role to meet the ongoing needs of the organization_

Educational & Experience requirements:

Highschool or College diploma in a technical/business program
Material Management and/or Supply Chain Management courses will be a great asset.
1 years of using an ERP system in a manufacturing environment would be an asset
Minimum 1 year experience in Customs and Inventory Management

Personal Suitability:

Past experience demonstrates a strong attention to detail in order to oversee daily operations. In addition to having excellent organizational skills, you should also possess a customercentric personality with the ability to work in a collaborative and teamfocused environment.
Must be able to manage in an ever changing and demanding environment with a positive and supportive approach.
Willing to step in and support the team in a variety of situations without hesitation.
Ability to manage high stress situations while maintaining composure

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Why You Want This Position_

Almex Group is a company that gives back to its community and cares deeply about its employees. We are family oriented and corporately driven._

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Who You Are_

You are extremely intelligent and confident, and able to work in a fast paced and dynamic environment. You are professional and personable and can relate well with people. You will have an approach that will help you thrive in this challenging and growing organization._

Salary:
Based upon experience.

Job Types:
Full-time, Permanent

Benefits: