Technical Program Manager - Toronto - MSCI Inc.

Description

Join to apply for the Technical Program Manager role at MSCI Inc.

Excited about delivering digital experiences for enterprises? Obsessed with detailed requirements, plans, deadlines and documentation? So are we The Business Technology team at MSCI is playing a vital role in a fast‑paced transformation of our digital marketing practice.

We are seeking a highly skilled and dynamic Technical Program Manager/Technical Business Analyst to join our team in the web development field. This hybrid role requires the ability to manage complex technical programs & projects while simultaneously analysing business requirements and translating them into actionable plans. The ideal candidate will have knowledge of the latest web technologies, leading Digital Marketing platforms, and a proven track record of delivering high‑quality web solutions on time and within budget.

You will be a focal point within a multi‑disciplined team of Architects, Engineers, UX designers, Web Producers, Marketing Automation specialists, and Technical Program Managers, as well as interact with senior stakeholders from across both business and technology.

Success in this role requires a proactive and positive attitude, a desire to learn, an attention to detail, a client‑centric mindset, and a passion for delivering digital experiences that play a key role in promoting a company's brand, culture, solutions, and services.

Your Key Responsibilities

Technical Program Management

• Plan, execute, and oversee website development projects from inception to completion, ensuring that they are completed on time, within scope, and within budget.
• Develop detailed project plans, including timelines, milestones, risk assessments, and resource allocation.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Maintain comprehensive project documentation, including progress reports, meeting minutes, and project plans for stakeholders.
• Ensure all projects adhere to the highest quality delivery standards (QA, UAT, performance, resiliency, security).
• Track project performance, specifically to analyze the successful completion of short and long‑term goals.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Report and elevate any issues to management as needed.
• Perform risk management to minimize project risks.
• Work with stakeholders to identify, document, and manage key performance indicators (KPIs) to measure the success of web projects.

Technical Business Analysis

• Collaborate with stakeholders to gather and define business requirements for website development projects.
• Translate business requirements into functional specifications and user stories that can be used by the engineering teams.
• Conduct thorough analysis of business processes and workflows to identify areas for improvement and optimization.
• Facilitate communication between business stakeholders and technical teams to ensure a clear understanding of requirements and expectations.
• Develop and deliver training and documentation to users and stakeholders on new systems and functionalities.

Your Skills And Experience That Will Help You Excel

• Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
• Minimum 5 years' experience as a Technical Program Manager and/or Technical Business Analyst, within the web development domain.
• Solid understanding of web development technologies and frameworks, API‑based system integrations, leading Cloud providers, and Web Content Management systems.
• Excellent knowledge of Agile project management and JIRA.
• Knowledge of Marketing Automation, CRM and Web Analytics platforms.
• Strong analytical and problem‑solving skills with a keen attention to detail.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyse key drivers of risk and return and confidently build more effective portfolios. We create industry‑leading research‑enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall well‑being.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kick‑start your journey, followed by access to our platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi‑directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion, belonging and connection, including eight Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

Equal Employment Opportunity Statement

MSCI Inc. is an equal opportunity employer. It is the firm's policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e‑mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

Recruitment Disclaimer

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on Recruitment Scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on