Collections Account Manager - Mississauga - Ritchie Bros.

    Ritchie Bros.
    Ritchie Bros. Mississauga

    1 week ago

    Description

    Collections Account Manager-Bilingual (Spanish)


    Join to apply for the Collections Account Manager-Bilingual (Spanish) role at Ritchie Bros.

    About Us


    RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value‑added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

    About The Team


    As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us.

    Job Description


    The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

    Responsibilities

    • Responsible for the early‑stage collections on majority commercial and some consumer accounts
    • Prioritizes collections of accounts within team
    • Identifies process gaps and recommends solutions for improvements
    • Problem solves a solution for early defaults and collapses and presents to management
    • Responsible for reducing the collapse rate
    • Track and report (Excel and qualitative feedback) on work queue results
    • Controls negotiation with customers on payment timelines, partial payments, default fees, etc.
    • Responsible for operational issues
    • Performs other duties as assigned

    Qualifications

    • 1 year minimum experience of collections experience in auto loans, commercial collections, and financial institutions portfolios
    • Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
    • Strong communication skills – listening to customers and understanding their situation
    • Excellent phone etiquette
    • Strong written communication through email
    • Excellent questioning and probing skills

    Seniority level


    Entry level

    Employment type


    Full‑time

    Job function


    Sales and Business Development

    Industries


    Construction, Machinery Manufacturing, and Truck Transportation


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