Operations Lead - Toronto, Canada - ELEVATE EMEA

ELEVATE EMEA

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are

The delivery and operations team is at the forefront of ELEVATE's vision for helping companies sell more.

We deliver to our Fortune Top 1000 Customers a unique combination of specialisms across 3 integrated businesses to ensure they meet their objectives everytime.

We value teamwork, creativity, innovation and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results.

What you will do

The ELEVATE Operations Lead is responsible for the delivery of our customers' projects within any one of the 3 business units.

This individual will manage the operations of the project internally and ensure that we meet the deliverables for the client externally.

The Operations lead will work with a team of SDR's to ensure that all project deliverables are on time, on budget and on performance.

They will work closely with ELEVATE's Data Integrity, Demand Generation & Business Insights specialist functions, along with counterparts to align key solutions for global and multi-disciplined projects.

This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for customers in many diverse industries, different functional areas and decision makers all within incredibly short timescales.

Key Responsibilities

Responsible for delivering & owning the project success both internally & externally
Fully understanding & managing the customers' requirements, objectives & timescales
Create practical project structures to ensure project success & simplicity of management
Develop best practices & systems to achieve customer objectives on time, on budget & on performance
Operationally oversee the output of the team based on the requirements of the business & workload and ensure to maximize people utilization & efficiency
Collaborate with senior leadership & regional counterparts to develop innovative new practices to deliver customer objectives in the most efficient manner
Partner with the sales team to ensure a seamless handover from sales function to delivery function
Deliver seamless & consistent experience for the customer
Manage scope creep, identify crosssell and upsell opportunities within existing projects for the sales team to develop
Determines resourcing requirements to ensure the correct skills are available to meet the needs of the projects
Collaborates with Sales & Marketing teams to ensure accurate pricing of projects
Identify changing market trends and develop alternate approaches where needed to achieve the objectives of the customer requirements
Develop templates and systems for scalability
Ensure projects are completed in accordance with the billing terms
Team adherence to correct time allocation to projects on timesheets
Work with sales team members to maintain consistent followup with the customers
Develop relationships & educate existing customers regarding new ELEVATE products & thinking
Drive the timely management of all systems in adherence to the company SLA's
Manage installations on large projects (if needed on premise)
Setting, establishing and driving efficiency of targets based on previous projects and new innovative approaches

Who you are

You are a highly skilled & charming project management professional, that has a deep knowledge of the sales, marketing and business lifecycle.

You are part entrepreneur, part executer.

You have led the charge in communicating stories around products or services that are exciting and enticing to customers in both verbal and written forms.

Aside from being a master communicator, you are passionate about gaining knowledge in numerous business areas, then utilizing different approaches and technologies to achieve the business results.

You interact with all levels of a company structure easily and can influence across the board.

Empathetic, supportive, encouraging and nurturing disposition
Strong interpersonal, relationshipbuilding and listening skills, with a natural, effective conversation style
Hunger for knowledge & learning of new products, services & business
A 'cando', flexible and proactive approach to resolving problems and demands
Exceptional organizational skills, with extreme attention to detail, accuracy and accountability
Energy and passion for delivering results in a metricdriven environment
Strong relationship building skills and a commitment to customer service is required.
Strong organization and time management skills are critical.
Strong logic & analytical approach to solving challenges

You will have held prior roles & have experience in: