Product & Application Specialist - Service - Edmonton - Alfa Laval

    Alfa Laval
    Alfa Laval Edmonton

    3 days ago

    Full time
    Description

    Overview

    Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

    We are looking for a Product & Application Specialist - Service who shall have responsibility and accountability for providing direct support to sales, service operations, and partners including complex quotations, collaboration, and advanced technical and product support to internal teams as well as to customers.

    The Service P&A group can solve any technical/ support concern for Alfa Laval products or must know whom to contact in Alfa Laval globally. We share knowledge and expertise with the goal of elevating Alfa Laval on a local level to ensure success in the entire Service organization.

    Responsibilities

    • Delight your customers through superior customer experience.
    • Frequent communication with customers, partners, supply units and colleagues.
    • Support the service sales organization with product/ upgrade selections, preparation of offers – estimates, quotes, proposals, and service agreements.
    • Proactively identify and propose upgrade solutions according to customer requirements/ specification.
    • Prepare complex offers for service sales team and partners.
    • Participate in Sales handover from Salesperson to Order Fulfilment and Operations.
    • Product technical support to field service team.
    • Generate offers for the assigned area according to the customer demands and needs.
    • Support the customer, partners and colleagues solving queries, support for claims and respond to all requests.
    • Manage the offer backlog in CRM (Customer Relationship Management) to ensure a superior customer experience through timely delivery of offers.
    • Working with colleagues across the Alfa Laval group, supply units and distribution centers and other sub suppliers to ensure timely support.
    • Ensure that all activities follow the processes and check points of our Quality Business System.

    Education, Experience And Certification/Registration Desired

    • Engineering degree and at least 1 year of practical experience in a technical role in an Industrial B2B working environment. Hands on product and application experience is a strong asset.
    • Electrician, Instrumentation & Control Technician, or Millwright trade certification with at least 1 year experience with Alfa Laval equipment.
    • At least 4 years hands on experience with Alfa Laval equipment. Preference to experienced FSEs.

    Type And Length Of Experience

    • Experience of technical and customer service work in industrial markets.

    Knowledge, Skills, Abilities And Attributes Desired In Candidate

    • Control systems and electrical system knowledge. B&R, ABB, or Allen Bradley is an asset.
    • Alfa Laval product and process knowledge with technical solving skills.
    • Familiarity with process equipment including mechanical and automation aspects – experience with both separation and heat transfer would be an asset.
    • You are proficient to read drawings, technical information, and data sheets.
    • You have experience reviewing complex customer requirements, contract requirements and commercial terms/conditions.
    • You are an effective problem solver, a self-starter, detail oriented, service minded and are equally comfortable working independently or within a team.
    • You must demonstrate excellence in verbal and written communication, can juggle multiple priorities, and are well-organized.
    • You are proficient in the use of computers; experience with ERP (Enterprise Resource Planning) and CRM systems is a definite asset.

    Other Requirements

    Occasional business travel, about 10% per year, for visiting other Alfa Laval facilities or attending internal trainings.

    Compensation & Total Rewards

    The salary range for this role is $85,000– $110,000 CAD annually, based on experience and role alignment. In addition to base compensation, we offer a comprehensive benefits package and opportunities for growth and development.

    Bonus Opportunity

    This position is eligible for a target bonus of up to 20% of annual base salary depending on experience, awarded based on the achievement of company performance metrics. Actual bonus amounts are contingent on annual business results and may vary accordingly.

    Artificial Intelligence (AI) Disclosure

    Alfa Laval does not use artificial intelligence (AI) at any stage of the recruitment or selection process for this position. All applications are screened, assessed, and reviewed exclusively by human recruiters and hiring managers.

    Vacancy Disclosure

    This posting reflects a current, existing vacancy within our team.


    #J-18808-Ljbffr
  • Work in company

    Service Specialist

    Only for registered members

    We are excited that you are thinking about opportunities with us and we have an amazing story to share There's a seat at our table for you... Provides Gordon Food Service (GFS) customers with timely proper maintenance on equipment within the market area and effectively manages pa ...

    Edmonton, AB

    1 month ago

  • Work in company

    Service Specialist

    Only for registered members

    We are excited that you are thinking about opportunities with us, and we have an amazing story to share. · ...

    Edmonton, Alberta

    1 month ago

  • Work in company

    Service Specialist

    Only for registered members

    The successful candidate will provide timely and proper maintenance on equipment within the market area and effectively manage parts and expenses. · ...

    Edmonton $22.46 - $33.70 (CAD) Full time

    1 month ago

  • Work in company

    Student Service Specialist

    Only for registered members

    We are looking for a positive individual to join our service-oriented team of professionals to provide student support. · The Student Service Centre provides a wide range of information and services to prospective students, applicants, current students and alumni. We require some ...

    Edmonton, AB

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. · Enercare is committed to equal employment opportunity regardless of race, c ...

    Edmonton, Alberta $48,000 - $75,000 (CAD) per year

    1 week ago

  • Work in company

    Project Services Specialist

    Only for registered members

    The Project Services Specialist is the expert resource for the Project Team. This individual will be the final stop in the path of escalations and will be the 'be-all' and 'end-all' regarding different technologies and troubleshooting. · ...

    Edmonton, Alberta

    3 weeks ago

  • Work in company

    customer service specialist

    Only for registered members

    Location: Owen Sound, AlbertaType: In the OfficeTroy Life & Fire Safety Ltd. is currently looking for a Customer Service Specialist to join our head office team in Owen Sound, ON The ideal candidate will be someone with proficient organization and communication skills and a prove ...

    Edmonton, Alberta $48,000 - $75,000 (CAD) per year

    4 days ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    Bailey Metal Products · , a proud member of · Saint‑Gobain · (Top Employer), is looking for a Customer Service Specialist to join our Edmonton team. · If you thrive in a fast‑paced environment, enjoy helping customers, and want to be part of a growing organization, this opportuni ...

    Edmonton, Alberta $48,000 - $75,000 (CAD) per year

    5 days ago

  • Work in company

    Patient Services Specialist

    Only for registered members

    We are looking for someone like you to bring your exceptional skills and experience with you and join us as Patient Services Specialist. You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyd ...

    Edmonton, Alberta

    1 month ago

  • Work in company

    Service Delivery Specialist

    Only for registered members

    We are seeking a Service Delivery Specialist to join our Service Delivery Team, supporting the end‑to‑end delivery of customer sales orders from sales handoff through onboarding. · This role works cross functionally with internal resources and subject matter experts to ensure clo ...

    Edmonton, AB

    1 month ago

  • Work in company

    Contract Specialist- Services

    Only for registered members

    + As a Contract Specialist you will be responsible for service-based contracts including identifying suppliers negotiating contracts maintaining supplier relationships ensuring that services sourced align with company quality cost manufacturing regulatory marketing delivery requi ...

    Edmonton, Alberta

    2 weeks ago

  • Work in company

    Technical Service Specialist

    Only for registered members

    Company: · O.E.M. Remanufacturing Company Inc.Number of Openings: · 1Worker Type: · PermanentPosition Overview: · Working directly with Technical Services and Production personnel, the successful candidate will be responsible for developing, updating and producing detailed high q ...

    Edmonton, AB, CA $55,000 - $90,000 (CAD) per year

    19 hours ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    Enercare Inc. is one of Canada's largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. · ...

    Edmonton Full time

    2 weeks ago

  • Work in company

    customer service specialist

    Only for registered members

    Location: Owen Sound, AlbertaType: In the OfficeTroy Life & Fire Safety Ltd. is currently looking for a Customer Service Specialist to join our head office team in Owen Sound, ON The ideal candidate will be someone with proficient organization and communication skills and a prove ...

    Edmonton $50,000 - $52,000 (CAD)

    5 days ago

  • Work in company

    Project Services Specialist

    Only for registered members

    We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. · If you're looking for the fast lane into an IT career or want to supercharge your professional development, · ...

    Edmonton

    3 weeks ago

  • Work in company

    Patient Services Specialist

    Only for registered members

    We are looking for a Patient Services Specialist to join our team at FYidoctors - Edmonton - Hawkstone Plaza clinic. The successful candidate will provide exceptional customer service and play a critical role in delivering world-class service to patients. · Warmly greeting patien ...

    Edmonton

    1 month ago

  • Work in company

    Patient Services Specialist

    Only for registered members

    We are looking for someone like you to bring your exceptional skills and experience as Patient Services Specialist.You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. · ...

    Edmonton

    1 month ago

  • Work in company

    Technical Service Specialist

    Only for registered members

    Company: · O.E.M. Remanufacturing Company Inc. · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · Working directly with Technical Services and Production personnel, the successful candidate will be responsible for developing, updating and producing detail ...

    Edmonton, Alberta $55,000 - $90,000 (CAD) per year

    1 day ago

  • Work in company

    Rehabilitation Service Specialist

    Only for registered members

    We believe in the power of work. Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. · Work gives hope, strengthens relationships and drives economic growth. · A ...

    Edmonton

    1 month ago

  • Work in company

    Customer Service Specialist

    Only for registered members

    Bailey Metal Products, a proud member of Saint‑Gobain (Top Employer), is looking for a Customer Service Specialist to join our Edmonton team. · If you thrive in a fast‑paced environment, enjoy helping customers, and want to be part of a growing organization, this opportunity is f ...

    Edmonton $48,000 - $75,000 (CAD) per year

    6 days ago

  • Work in company

    Technical Service Specialist

    Only for registered members

    We are looking for a Technical Service Specialist to join our EC team. The role involves working with Body Shop and Distribution organizations in the market through paint application process development, correct application of products through teaching & hands on demonstrations, ...

    Edmonton

    1 month ago

Jobs
>
Edmonton