Deskside Support - Lacombe, Canada - Kyndryl Canada Limited

Kyndryl Canada Limited

Verified Company

Lacombe, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why Kyndryl
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.

And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Your Role and Responsibilities
Coordinate requests for decommissioning or removing/retiring assets
Coordinate new asset requests with already existing license.
Coordinate requests for new hardware assets/ hardware requests from vendor or for invoicing new hardware
Coordinate requests for access to VPN/ for remote access setup/broadband access
Coordinate requests for new software and license, first time installation, and new user setup
Coordinate requests for transfer of assets, movement of physical assets, movement of User to new office
Coordinate requests for servicing existing hardware or existing software
Coordinate requests for onsite support setup; requests for onsite technician
Coordinate requests for opening network ports, enabling ports, or any issues with ports
Coordinate requests for builds/ first-time setup/first-time laptop image
Coordinate requests for hard voice line; new phone; handset
Coordinate requests for rebuilds, desktop or laptop reimages
Coordinate requests for new printer assets, User printers
Coordinate requests for network printer setup at work location
Coordinate batch requests/ bulk requests
Coordinate requests for information on available assets or for queries on right assets/plans for new office setup
Coordinate long term service requests/large scale projects on setting up new office or asset movement
Coordinate asset information collection from the Resolver Group that moved User's assets.
Receipt of an approved customer request to Install, Move, Add, Change, or Remove a managed IT resource
Coordinate equipment activities for Install, Move, Add, Change and Removal of in-scope Hardware and Software and/or other contractually agreed to activity that falls outside the typical IMAC request types
Obtain and provide status of existing requests
Address day-to-day IMAC Coordination process issues and escalate to the Governance Team as needed
Monitor existing requests to meet Service Level Agreements and customer satisfaction targets; escalate non compliance to account team
Analyze completed IMAC requests to identify and recommend required process improvements
This requires a presence 100% at a client site in Lacombe Alberta

Required Technical and Professional Expertise
Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC, networking hardware
Experience supporting remote facilities and users
Ability to follow directions of next level support teams when providing Hands and Eyes support
Excellent verbal and written communication skills
Preferred Technical and Professional Experience
A+ Certification
Microsoft Certified Professional (MCP)
Required Education
None

Preferred Education
Technical Diploma

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That's the Kyndryl Way.

Other things to know
Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions.

If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Primary Job Category
Technical Specialist

Role (Job Role)
Deskside Support Representative

Employment Type
Full-Time

Contract Type
Fixed Term - Short Term

Position Type
Professional

Travel Required
Some travel may be required based on business demand

Company
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