Bilingual Case Manager- Quebec - Markham
1 month ago

Key Responsibilities:
+ Responsible timely enrollment patient Patient Support Program
+ Collaborate patient insurer physician prepare documentation public private coverage review patient charts assessing previous therapies tests
+ Provides therapy guidelines education program manage patient physician expectations
+ Collects information conducts patient financial assessment eligibility program guidelines ensures services coordinated tracked timely resulting quick continued access therapy reports Adverse Events / Severe Adverse Events following approved SOPs electonically updates Customer Relationship Management tool providing timely patent clinic information fosters promotes spirit teamwork working internal patinet support teams acts liaison ongoing feedback Program Manager observations field feedback customers quality services training other areas importance identifies obstacles obtaining coverage channels information Program Manager Assistant Program Manager completes relevant reports time sheets expenses mileage validate CRM reports specified timelines required standards
What you need set up success:
A Bachelor's degree 2-3 years experience Patient Support Program Bilingualism English French required Experience reimbursement billing special access appeals process conducting field-based reimbursement support consultation asset Knowledge private public reimbursement structure systems process asset Experience ophthalmology rare disease considered asset Advanced knowledge pharmaceutical distribution industry Must able work home quiet private home office space Strong analytical skills interpretation regulation legislation Excellent customer service problem-solving conflict resolution skills Effective interpersonal typing ability strong functional user computer-based programs
Job description
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