- Create new business revenue by understanding, targeting and developing relationships with potential high value players.
- Successfully execute assigned key VIP sales KPIs.
- Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
- Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs.
- Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
- Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms.
- Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members.
- Utilize daily reporting and analysis to assist with making sound business decisions.
- Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
- Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
- Work closely with VIP associates on upgrading potential VIP accounts to full VIP status.
- Work closely with VIP Executive Hosts on upgrading accounts to higher tiers.
- Conduct business with the highest level of integrity and honesty.
- 1 - 2 years of gaming experience either online or with a brick and mortar casino.
- At least 1 year of experience in a sales related role.
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
- Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette.
- Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
- Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
- Ability to communicate effectively with external contacts and all levels of employees.
- The ability to travel and attend on and off property events throughout the United States and Canada.
- Will attend high level events designed for our top customers.
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
- MUST HAVE: Passion for sports, casino and/or sports & casino betting.
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FanDuel Group is looking to expand its VIP department for our online casino, · online sportsbook. · We are looking to recruit a VIP Host to help coordinate our relationships with · our VIP customers in the Ontario market. · ...
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We're hiring on behalf of one of Canada's leading social gaming companies recently recognized as a 2025 Best Workplace for its exceptional team culture and innovation. We're looking for a VIP Host an exciting opportunity for someone who thrives in high touch customer facing envir ...
Vaughan, ON1 month ago
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We're hiring on behalf of one of Canada's leading social gaming companies. · We're looking for a VIP Host, · an exciting opportunity for someone who thrives in a high-touch, · customer-facing environment and enjoys delivering exceptional service to VIP clients.About the Role: We' ...
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FanDuel is looking for a VIP Host Team Manager to work across the United States and Canada. The successful candidate will be responsible for building strong relationships with VIP clients while providing white-glove service to a small portfolio of customers. · Manage and retain a ...
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We're hiring on behalf of one of Canada's leading social gaming companies. We're looking for a VIP Host who thrives in a high-touch environment and enjoys delivering exceptional service to clients. · 2+ years of experience in VIP support or customer success (gaming industry exper ...
Aurora, ON1 month ago
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Our roster has an opening with your name on it FanDuel is looking for a VIP Host Team Manager to work across to look after our most important clients as well as oversee a small team of VIP Hosts As a VIP Host Team Manager you will build strong relationships with our VIP customers ...
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BettingJobsiscurrentlyrecruitingforaleadingiGaming supplier.ThisclientislookingtohireaVIPAaccountmanagertojointheirteambasedinToronto. · ManageaportfolioofVIPandhigh-valueplayers. · Buildstrong,long-termrelationshipsthroughpersonalizedcommunication. · ...
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VIP Host - Toronto - theScore
Description
About the Role
About You
#LI-REMOTE
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VIP Host
Only for registered members Toronto
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VIP Host
Only for registered members Toronto
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VIP Host
Full time Only for registered members Toronto
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VIP Host
Only for registered members Toronto
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VIP Host
Full time Only for registered members Toronto
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VIP Host
Only for registered members Vaughan, ON
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VIP Host
Only for registered members Vaughan, ON LA Y
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VIP Host Team Manager
Only for registered members Toronto
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VIP Host Team Manager
Only for registered members Toronto
-
VIP Host Team Manager
Only for registered members Toronto, Ontario
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VIP Host
Only for registered members Aurora, ON
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VIP Host
Only for registered members Newmarket, ON LY S
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VIP Host Team Manager
Only for registered members Toronto
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VIP Host Team Manager
Full time Only for registered members Toronto
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Supervisor, VIP Front Of House
Only for registered members Toronto, ON
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VIP Account Manager
Only for registered members Toronto, Ontario
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Duty Manager
Only for registered members Toronto, ON
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Service Associate - Security Officer (174250)
Only for registered members Toronto, ON
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Host, Premium Club Experience
Only for registered members Toronto, Ontario
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Casino Host-GCT
Only for registered members Toronto, Ontario
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VIP Account Manager
Only for registered members Toronto, Ontario