user support technician - Toronto, Canada - National Employment and Consulting Inc.

    National Employment and Consulting Inc.
    National Employment and Consulting Inc. Toronto, Canada

    2 weeks ago

    Default job background
    Description
    • Education: Bachelor's degree
    • Experience: 1 year to less than 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties

      • Security and safety

    • Basic security clearance

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent written communication
    • Judgement
    • Team player
    • Time management
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 hours per week