Recovery Specialist - Vancouver, British Columbia
1 month ago

Job summary
The primary role of a Recovery Specialist is to manage relationships with our broker partners and borrowers with a focus towards monitoring and controlling the level of risk the business is exposed to from an asset management perspective.Responsibilities
- Effectively manage daily inbound and outbound communication via phone and email while maintaining SLAs for these items
- Manage daily arrears items and monitor activity of accounts within a portfolio
- Collaborate with broker's/borrowers on early/late term delinquencies by making payment arrangements using a risk based approach
- Issuing cancellation notices and timely follow up to ensure collection of our collateral in a timely manner
- Updating accounts to ensure follow up is accurate and timely and that weekly reports are accurate.
Job description
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