Recovery Specialist - Vancouver, British Columbia

Only for registered members Vancouver, British Columbia, Canada

1 month ago

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Job summary

The primary role of a Recovery Specialist is to manage relationships with our broker partners and borrowers with a focus towards monitoring and controlling the level of risk the business is exposed to from an asset management perspective.

Responsibilities

  • Effectively manage daily inbound and outbound communication via phone and email while maintaining SLAs for these items
  • Manage daily arrears items and monitor activity of accounts within a portfolio
  • Collaborate with broker's/borrowers on early/late term delinquencies by making payment arrangements using a risk based approach
  • Issuing cancellation notices and timely follow up to ensure collection of our collateral in a timely manner
  • Updating accounts to ensure follow up is accurate and timely and that weekly reports are accurate.

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