Temporary Supervisor, Collections - Guelph, Canada - Alectra Utilities

Alectra Utilities

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Opportunity

Job Posting Number:

Position:

Temporary Supervisor, Collections - 4 months

Location:

Southgate (Guelph) (Hybrid: Remote/In-office)

Reports to:
***Manager, Customer Service

Business Unit:

Customer Service

Division:

Collections & Payments

Hours per Week:

35

Rate of pay:

Number of Openings:

1

Union:

No

Open:

April 18, 2023

Close:

April 28, 2023

Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / Inoffice work based on operational requirements._

Position Purpose:

The Supervisor, Payments and Collections provides front line leadership and support to the teams performing payments, collections, and back office functions.

This position ensures objectives are met for both electric and water services.

***
Responsibilities:

Supports front line employees in collection, payments and customer account service
related matters
Monitors industry and regulatory requirements to revise collection, clerical and payment policies and procedures
Attends regular meetings with government and social services agencies (ODSP, Ontario Works, Income Support, LEAP partners)
Monitors various collection files to manage risk of outstanding A/R; followsup on large account balances
Prepares status reports of Key Performance Indicators including arrears and writeoffs, and team activities
Provides first level response to escalated customer calls in queue regarding payments, refunds, and collections activities
Oversees processes related to aged receivables, bankruptcies, bad debt, thirdparty collection agencies, refunds, payment processes, residential and general service collections, customer security deposits, and field collections/disconnections/reconnections, and back office functions such as Lawyers Letters, Landlord Agreements and Access.
Administers contracts of services provided by a thirdparty vendor for field collection/disconnection/reconnection services and collection agencies
Ensures operations comply with Ontario Energy Board (OEB) and provincial regulations and legislation
Stays well informed on related industry issues, especially government and regulatory policies, and maintains a network of industry stakeholders
Plans, organizes and supervises daily activities of operational unit
Provides coaching, development, performance management, technical guidance and advice
Provides input into department goals and objectives
Leads and/or participates in department projects and key initiatives to ensure quality and timely completion within budget
Researches, recommends and implements new or enhanced policies, procedures and processes to improve operational effectiveness
Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards
Performs other duties as assigned

***
Skills & Qualifications:
Education

College diploma or university degree in business administration or a related discipline or equivalent knowledge and experience
Advanced knowledge of credit & collection policies
General Knowledge of all Customer Service functions for both electric and water services
Proficiency with Customer Information Systems (multiservice

- electric and water)

Thorough knowledge of regulatory and governmental requirements (OEB, IESO Rules and Regulations, PIPEDA and OHSA)

Experience

Minimum 5 years' experience in a collections and / or payments function including technical business operations
Experience in a unionized utility environment an asset

Skills/Abilities/Competencies

Excellent customer service and interpersonal skills
Strong analytical and problemsolving skills with strong attention to detail
Strong ability to lead change and engage, develop and motivate teams
Strong problemsolving skills with the ability to provide practical and/or innovative solutions
Strong written and presentation skills, with the ability to convey information accurately and concisely
Ability to plan, prioritize and execute multiple projects and initiatives within established timelines
Must hold and maintain a valid class "G" driver's license

***How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.

You can also submit a resume for us to keep on file and review as new opportunities arise that might be the right fit for your skills and experience.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.