Program Support and Technical Specialist - Greater Toronto Area, Canada - Dignity Health Global Education

Dignity Health Global Education

Verified Company

Greater Toronto Area, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview

Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents.

Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention as much as patient health and quality of care.

Role Summary
Dignity Health Global Education (DHGE) is looking for a Program Support and Technical Specialist to join our team.

This is a great opportunity to work with prestigious schools to deliver world-class online learning and residency experiences for the U.S.

and international healthcare markets.

The Program Support and Technical Specialist plays a critical role in ensuring all users are supported throughout the entire lifecycle.

Customer satisfaction is a top priority and is achieved by continuous uptime and availability of our systems, quick and thorough resolution of user issues, and an overall above-and-beyond style approach to dealing with our customers.

The Program Support and Technical Specialist has great communication skills, demonstrates a willingness to do whatever it takes to solve a problem, and ultimately represents DHGE in a positive, professional, and helpful manner-always finding ways to wow our customers.

Key Responsibilities

Import and manage user information in LMS, Salesforce, and Impact Dashboard using efficient and scalable data loading techniques
Monitor and respond to Support Inbox requests
Deploy and monitor surveys and reports
Troubleshoot and resolve issues within learning and admin platforms, including HTML and SQL edits as needed
Conduct user training sessions on technical aspects as needed
Create user documentation for selfhelp knowledgebase
Conduct quality assurance checks on newly published courses
Support other departments, including B2B, product, and marketing teams
Manage data and technical projects as assigned
Maintain project status and provide regular updates in project management tool
Foster user engagement postcourse launch
Keep supervisor informed of any issues related to the smooth functioning of the program
Monitor the awarding of certificates/badges
Perform other duties as assigned

Requirements:

Education and Experience:

Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Minimum 3 years of experience in a technical support or data analyst role
Minimum 2 years of experience working with learning management systems
Experience with Salesforce, Explorance Blue, and SQL databases is strongly preferred
Knowledge of data loading and SQL is essential
Proficient in Microsoft Office and Google Suite

Skills and Abilities:

Strong attention to detail
Excellent verbal and written communication skills
Ability to multitask and prioritize effectively
Exceptional customer service skills
Strong problemsolving abilities
Eagerness to learn new technologies and adapt to change
Solid organizational skills and ability to work independently
Availability to work evenings and some weekends, as required
Dignity Health Global Education is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know._