IT Operations Support Analyst - Winnipeg, Canada - WCLC

WCLC

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Key Accountabilities and Responsibilities

Act as a central point of contact for vendor and internal users
Provide technical recommendations for initiative and project work
Administration of core business systems
Provide direct support to the Operations Draw Administration team including shift coverage (onsite)
Develop and document operational procedures and process
Train the Operations teams on processes
Provide oncall support for Tier 2 systems

Education and Professional skills/knowledge

Postsecondary education in a computerrelated field or equivalent education & experience
Experience in Tier 2 support and escalation processes preference to those with experience in ServiceNow and JIRA
Experience with maintaining and supporting a Linux environment with knowledge of Bash scripting or Python
Experience maintaining Oracle and SQL databases
ITIL knowledge/certification would be an asset
Excellent analytical and critical thinking skills with the ability to make sound decisions
Strong interpersonal and teambuilding abilities

All Western Canada Lottery Corporation employees will be required to provide proof that they are fully vaccinated against COVID-19 as a condition of their employment.

We offer a challenging, team-oriented work environment, competitive income and benefits, and a good work-life balance.

Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan, and Manitoba.

The Yukon Territory, Northwest Territories, and Nunavut participate as associate members.

WCLC's affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments.