Manager, Sales Training - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 191996

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Sales Training & Culture assists the Senior Manager, Communications and Training in developing and maintaining training programs for Home Financing Solutions (HFS).

This will include (but not be exclusive to) conducting needs analysis, designing learning programs, evaluating learning, reporting results and delivering classroom sessions in the Toronto area or other locations across the country.

Is this role right for you? In this role, you will:

Oversee and co-ordinate the implementation of New Hire Programs, Workshops and other training initiatives for HFS:
Develop an annual strategy based on identified performance needs and key business objectives
Proactively conduct needs analysis and assess existing staff capabilities, in conjunction with the business line
Oversee and participate in the design, development and facilitation of training programs that build and strengthen skills, knowledge and capabilities
Work closely, in a proactive and consultative manner, with HFS Team Managers and frontline sales staff to develop processes/procedures and/or required documentation to ensure proper support of training exists to allow for transfer of training to the job
Keep uptodate on industry trends and best practices and on changing priorities of the business in order to ensure that training is aligned
Oversee the design of Subject Matter Expert (SME are SMSs and RDs) delivered Training for all training initiatives within HFS:
Develop an annual strategy that includes identifying key SME's and how they can contribute to the learning and performance needs within the HFS business lines
Assist SME's with the design and delivery of training, such that delivery is maximized for a proper learning experience, increasing likelihood of transfer from classroom to job
Ensure that training materials, including lesson plans, are uptodate, easily transferable to other facilitators and continuously improved upon
Ensure accuracy of training content and materials
Assist in the design and facilitation of workshops for HFS:
Aid in the delivery of training initiatives to team managers, as appropriate
Ensure the programs designed are applicable and transferable to the job and that advanced training techniques are employed wherever possible for maximum impact
Assist and/or design justintime training materials as needed by business line
Manage systems/product/process training projects within HFS and conduct needs assessments to determine the most effective and efficient learning methods for users to be able to quickly adapt to system changes, upgrades and training
Oversee coordination of schedules and SME's, demonstrating flexibility with the business line demands and customer service standards
Conduct evaluations and prepare reports that include recommendations for future systems and training enhancements, as well as procedural observations that add value to the relationship with HFS
Develop productive relationships with various internal partners, vendors and project managers to better understand up and coming system/product launches and target dates and to coordinate training efforts
Contribute to HFS team:
Understand and contribute to the vision for HFS and ensure the team is working towards a shared vision
Manage additional projects for HFS ensuring successful implementation and feedback of results
Actively contribute as a team member promoting an environment for open communication, collaboration, and development within the group
Keep other members of HFS informed and share best practices
Build strategic relationships with other training groups, business partners to share best practices, design better and more costeffective ways of delivering programs
Provide other training support through strategic tactics including oversight of the HFS MPT Support shared mailbox

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Excellent written and verbal communication skills (French considered as an asset); Strong Facilitation, coaching and training skills
Specialized knowledge of Hiring and Onboarding functions and performs multiple and/or diverse tasks that are complex due to ambiguity or technical nature of the work
Understanding of interdependencies across related teams and leverages that understanding to accomplish work
Strong organizational skills and ability to set priorities and manage time
High level of discretion required in dealing with confidential HR matters
Ability to work under pressure and is self motivated
Excellent understanding of Word, PowerPoint and Excel

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communi