Service Coordinator - Toronto, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Coordinator-Permanent Full Time

Location:
Canada-Virtual

Bilingual-English and French an asset

Mandatory Requirements:

Core Responsibilities:

Act as the initial point of contact for client companies and patients
Act as central point of contact for client referrals
Accept and record new referrals on client intake forms and intake systems
Inputting, updating and maintenance of patient/ client information into internal databases
Verify information and coordinating of assessment times with clinics
Call patients/ clients and clinics to book appointments via the internal client/ patient booking system
Providing customer service and followup with referral sources to ensure case management and patient needs are met
Being responsive to client/ patient general inquiries and a sound general knowledge of Lifemark program and services
Providing support and assistance with monthly referral tracking and quarterly outcome reports
Collaborating with external and internal resources to coordinate services and programming that are identified as part of a client service plan
Experience working with accounts receivables and knowledge of basic accounting practices
Experience working in a virtual office environment
Adherence to all company protocols and policies
Have 2+ years of previous customer service/ administrative experience
A Post-Secondary education is an asset
Possess advanced written and verbal communication skills with strict attention to detail
Possess strong interpersonal skills to maintain customer relationships with client companies and patients
Have the ability to prioritize under pressure and multitask
Possess strong computer skills; specifically in MS Word, Excel and have an aptitude for database software
Working knowledge of basic accounting practices
Possess exceptional organizational skills, work independently, takes initiative and has a strong work ethic
Work well in a team environment as well as, the ability to work independently
Experience in clinic operations an asset
Ability to speak and write French is an asset