Technical Communicator - Regina, Canada - Brandt

Brandt
Brandt
Verified Company
Regina, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
#LI-Onsight


Duties & Responsibilities:


  • Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
  • Develop technical solutions for the Brandt Technical Assistance Centre (BTAC) by:
  • collaborating with Deere via their Case & Contact Management System (formerly DTAC) and similarly with other OEM Manufacturers represented by Brandt.
  • Analyze diagnostic trouble codes received from the JDLink system.
  • Conduct research on oil sample data and warranty data.
  • Update and maintain the BTAC Technical Solution database.
  • Provide guidance and technical expertise to the branches.
  • Utilize John Deere Service Advisor Remote for diagnostic purposes.
  • Assist in generating diagnostic revenue and reducing the need for multiple service field trips by branches.
  • Regularly report on new emerging issues, customers at risk, open BTAC cases, and problem resolution cycle times.

Required Skills:


  • Possession of a Red Seal certification as a Heavy-Duty Technician or equivalent industry work experience is recommended (Agricultural)
  • A minimum of 5 years of preferred service experience
  • Familiarity with agriculture equipment and dealership service departments
  • Capability to filter and correlate diverse data sources to formulate precise recommendations
  • Bilingual skills are advantageous but not mandatory
  • Occasional travel may be necessary
More jobs from Brandt
See all jobs of Brandt