Field Service Manager - Quebec City, Canada - CNH Industrial

CNH Industrial

Verified Company

Quebec City, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
The
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Field Service Manager at CNH Industrial will provide hands-on support to Dealer Service Staff at key dealership locations across We are looking for someone with technical proficiency who is customer-friendly and possesses strong understanding of the industry.

The ideal location for this position is in

Quebec.

Responsibilities:

Partner with dealers and region team to drive best practice behaviors related to Service capability
Engage dealer principal, service management and all levels of the business team to improve service growth, profitability and absorption through training and promoting service standard methodologies
Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving outstanding service technician quality to support products sold
Provide Dealers with technical assistance and ensure available technical resources are applied (THD, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
Assist dealers with warranty and out of warranty concerns
Coordinate and supervise financial support dollars for assigned territory
Ensure Dealer Product Improvement Programs (PIP's) are completed
Quantify and supervise emerging product concerns on territory and follow up on to ensure proactive resolution to positively affect customer satisfaction
Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
Support Corporate and Dealer product support events and farm shows

This position is also eligible for a company vehicle.

Compensation & Benefits:
We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives.

Additional benefits include:
paid parental leave, life insurance, volunteer time off and much more

The salary offered for this position will most likely fall between $76,000 and $95,000 annually. (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Qualifications:

Bachelor's Degree and five (5) years of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
Associates' Degree and seven (7) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
HS Diploma and ten (10) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience
Must have at least one (1) year experience with hydraulic and electrical diagnostics or troubleshooting
Ability to travel about 75%

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Must speak both English and French.

EEO:
Read about our company's commitment to pay transparency by clicking this link: pay transparency notice.