Vocational Rehabilitation Services Team Lead - Edmonton, Canada - CBI Health

CBI Health
CBI Health
Verified Company
Edmonton, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

National Vocational Rehabilitation

Team Lead - National Computer
/Vocational Training Services:

  • Alberta or British Columbia**
    Are you an experienced People Leader who possesses exceptional technical skills and training combined with a passion for client outcomes? Do you lead by example to build and inspire a team while upholding corporate values and vision to achieve service goals and standards? Then this role may be for you.


CBI Health is seeking a people leader to support the National Vocational Rehabilitation Services (formerly Altius) through the effective planning, directing, and overseeing of National Computer/Vocational Training Services operations.

This support will include the development, implementation, and evaluation of strategies that positively influence client, team member and funder experience across the training programs/services they are leading.

As a Vocational Services Team Lead - National Computer/Vocational Training Services, you will call upon your problem-solving skills to lead a team of trainers in day-to-day service excellence, leadership, and by example in the direct provision of services.


What is in it for you:

-
Hybrid work model:

-
Access and opportunities to share ideas with a
network of peers through our one-of-a-kind National Vocational Rehabilitation program

  • Opportunities to
    develop and innovate national training programs
-
Partnership with an interdisciplinary team to empower clients and achieve their employment outcomes.

  • Opportunities for
    career growth through
    mentorship and
    formal education:

  • Global compensation plan including
    full benefits (medical, dental, vision) covered 100% by CBI,
    RRSP after a year of service,
    3 weeks paid vacation as of the first year,
    Employee Assistance Program and more

Key Accountabilities

  • Leadership and People Management
  • Service Delivery Excellence
  • Stakeholder Engagement

What you will do each day:

  • Collaborate with the Manager of Vocational Services to innovate National Computer/Vocational Training Services delivery methods and models and ensure National Computer/Vocational Training Services are conducted with integrity and in alignment with key performance indicators (KPIs) and best practices
  • Collaborate with Administrative Team Lead to resolve gaps in National Computer/Vocational Training Services execution; assess and identify opportunities for improvements to team and programs/services
  • Actively works to build trust and confidence with internal and external stakeholders; develop and nurture strong business relationships
  • Provide professional input into business decisions, service delivery model and developmental opportunities
  • Actively develop course curriculum and content and standardize the computer/vocational training program nationally
  • Lead and inspire others through demonstrated behaviours, actions and intentional leadership and development planning
  • Prioritize the retention of talent through thoughtful and collaborative growth plan discussions, regular feedback, and mentorship
  • Coach, mentor, develop and performance manage team members with consistent use of professional performance development practice
  • Align organizational objectives with corporate goals and functional goals, identifying business metrics to meet and exceed the CBI Health's vision and values
  • Lead by example, creating an environment that draws and retains high performing talent who live the values of CBI Health in accordance with the established vision of the organization
  • Deliver computer/vocational training services to vocational clients via telehealth and inperson

What you will need to be successful:

  • Bachelor's Degree or College Diploma in a related field (
    Computer Sciences preferred):
-
Minimum 2-3 years of experience in computer/vocational training and program development

  • Demonstrated experience
    supervising, training,
    coaching and mentoring team members working with individuals with complex barriers
  • Experience with
    facilitating or instructing group programming, both inperson and remotely
-
Certified Microsoft Office Specialist, or willing to work towards certification

  • Demonstrated ability to prioritize,
    establish workflows, and work well under pressure
  • Proven ability to develop and adhere to established policies, guidelines, and instructions
  • Experienced in working as an interdisciplinary team member and liaising with varied stakeholders
  • Excellent written and verbal
    communication, sales, and customer service skills:
  • Be results-oriented, adaptable, well organized, and able to function independently
  • Possess sound written and verbal communication and multitasking skills
  • Able to work well in an interdisciplinary team and handle multiple assignments and deadlines
-
Valid driver's license and car is required to travel to various locations
- **_All team members are required to be full
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