Product Analyst - Markham, Canada - Jonas Software
Description
Job Description:
Product Analyst
Jonas Software - Club Division
Reporting to the R&D Operations Manager with responsibility for working with developers, support and clients to drive the effective development and implementation of new and existing functionality.
This team member will take ownership of their projects and follow them through from the initial requirements, through testing and release.
Ensuring that the projects delivered are of the highest quality and that the business needs are correctly reflected in the solutions developed.
This role will also include assisting the support department with issues reported by clients and working closely with employees and clients to understand our user's needs.
Both creativity and attention to detail are required to successfully perform in this position.Job Responsibilities
The core responsibilities of the position are to:
- Support projects that require research and analysis, including discussions and follow-up.
- Perform functional testing of beta and released products, logging and addressing issues on a timely basis
- Communicate regularly with Account Management and existing customers to maintain a deep understanding of how the product is used
- Assist support with issues reported by clients, reproducing and troubleshooting to find the root cause.
- Participation in team brainstorming and problem solving/design sessions
- Ensure that work meets or exceeds project performance, reliability, and quality standards
- University or College educated or equivalent
- Familiar with basic accounting principals
- Understanding of the club or hospitality industry
- A strong sense of urgency
- Qualityfocused and customerfocused with ability to prioritize and good attention to detail
- Familiar with software lifecycle and quality assurance concepts
- Selfmotivated and innovative team player can take charge and drive change. Competent in working effectively with mínimal supervision.
- Ability to communicate technical or complex topics to non
Business Unit:
Jonas Club
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.
Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.
Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.More jobs from Jonas Software
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