User Support Technician - North York, Canada - Storage Guardian
1 week ago
Description
Education:
College/CEGEP
- Experience: 1 year to less than 2 years
Work setting:
- Telecommunications industry
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide problemsolving services to network users
Computer and technology knowledge:
- MAC
- Linux
- Unix
- JavaOS
- Networking software
- Internet
- Servers
- Mail server software
- JavaScript
- Virtualization
Transportation/travel information:
- Own transportation
- Public transportation is available
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Attention to detail
- Sitting
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Health benefits:
- Health care plan
Other benefits:
- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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