Manager, Inquiry, Discipline - Vancouver, Canada - B.C. College of Nurses and Midwives

B.C. College of Nurses and Midwives

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Status:
Regular, Full-Time

Number of Positions: 1

Work Location:
Hybrid (a combination of in-office and remote work)

What you'll be doing

Reporting to the Executive Director & Deputy Registrar, Inquiry, Discipline and Monitoring (IDM), the Manager, Inquiry, Discipline and Monitoring designs, implements systems and processes as well as provides operational oversight and support to the administrative and paralegal functions of the IDM Program.

The Manager, IDM leads the administrative and paralegal team to ensure IDM related processes are streamlined and effective and the administrative support is structured and organized to achieve maximum efficiency.

The Manager acts as the primary liaison between the IDM Program and other internal BCCNM Departments such as Information Management, Finance, Registration, Information Technology and Projects and Process Support teams in the areas of process, data, and technology needs of the Department and change implementations.

Working closely with the IDM leadership, the Manager ensures that the IDM administrative processes are in compliance with provincial legislation, College bylaws and department policies with consideration to the various stakeholders.

Additionally, the Manager is part of the IDM leadership team and plays a crucial role in identifying policy, process and operational gaps and areas of improvement within the program.

Key responsibilities include:

In consultation with IDM leadership and other key stakeholders, develops, implements, monitors, evaluates systems and processes related to both the IDM administrative support and paralegal functions to ensure efficient and optimal use of resources towards achieving Program objectives.
Manages the daytoday operations of IDM administrative and paralegal teams, as two distinct teams with specific and varying responsibilities, through operational planning, forecasting, dedicated focus on team management and overseeing workload prioritization. The Manager ensures work is completed in accordance with standard operating procedures, and performance standards and expectations are met.
Ensures process stewardship and ongoing improvements for both the IDM administrative and paralegal teams by identifying program process needs (eg encryption, redaction) and establishing and implementing effective workflow, processes and procedures aligned with best practices and regulatory requirements.
Develops and maintains program operations, templates, process documentation and guides. Leads record management efforts for the Program; ensures appropriate practices are in place and being followed.
Recruits, coaches, develops and evaluates staff. Provides work directions to ensure service targets and work quality expectations are met.
In consultation with the IDM leadership and other key stakeholders, leads the development and implementation of new and updated procedural initiatives. Evaluates the impact of the change and develops mitigating strategies to ensure successful implementation.
Leverages data to further inform the design, development and evolution of IDM administrative and paralegal support services, ensuring alignment with other regulatory programs as well as internal and crossprogram effectiveness.
Champions technology and data management needs for the overall IDM Program. Works with IM and IT teams to identify and implement opportunities to use data for measurement, statistical analysis and insights for program enhancement.

Your education & skills

Bachelor's degree in business, management, paralegal studies, administration or equivalent combination of relevant education and work experience related to health regulation (asset) and/or administration.
5 to 7 years' experience focusing on administration or operations; at least 3 to 5 years' experience as a people manager demonstrating progressive leadership. Experience managing staff in a unionized environment is an asset. Experience managing staff in a law firm and/or regulatory body also an asset.
Welldeveloped written and oral communication skills.
Demonstrated experience designing and evaluating administrative functions to support an efficient workflow and team effectiveness and demonstrated ability ensuring effective utilization of paralegals within a multidisciplinary team.
Expertise in change management including experience in planning and implementing continuous improvement initiatives to raise efficiency, effectiveness and work quality.
Proven experience providing supervision and direction to staff.
Demonstrated ability to work both independently and as a manager; an individual with excellent interpersonal skills who readily participates, shares information and supports team decisions.
Demonstrated ability to develop, implement and evaluate operational plans to support department objectives.
Demonstrated understanding of project management principles having applied PM methodologies successfully to busi