Machine Monitoring Manager - Regina, Canada - Brandt

Brandt

Verified Company

Regina, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Brandt is currently seeking a Machine Monitoring Manager for our Customer Support Centre in Regina, SK.

This position is a great opportunity for experienced technicians with an aptitude for technology, or individuals with a technology background and an aptitude for mechanical systems.

Duties & Responsibilities:

Build, develop, train and coach the Machine Monitoring team
Design and implement a machine monitoring program and monitoring roadmap across all Brandt divisions
Grow machine monitoring enrolment and profit for the department
Find efficiencies to streamline processes for monitoring and connectivity for faster response times to alerts, connections and how Brandt and our customers utilize information
Understand and support telematics and monitoring systems for all Brandt products and implement into a monitoring program. Find new ways to effectively monitor and report other makes and models of equipment outside the current Brandt portfolio
Review monitoring data to identify emerging issues occurring across all of Brandt and communicate to stakeholders. Follow up on those issues and identify learning opportunities
Work with the Brandt Technical Assistance Center to develop and implement service bulletins on emerging issues
Review customer fleet reports and establish process and provide continuous improvement
Meet KPI's for the Machine Monitoring Center
Minimum 200 tickets monthly
Fleet reports distributed within 7 days of the month
100% of maintenance alerts sent out
Provide coverage during peak times for JDLink administrator
Review connectivity pricing and make sure that Brandt is competitive in the marketplace.
Review current monitoring software and needs of the monitoring department for future growth
Other duties as assigned

Required Skills:

Required Experience

Past management experience in building and developing a team is recommended
Basic knowledge of the heavy equipment & dealership service departments is an asset
Basic understanding of condition monitoring and preventative maintenance practices is recommended
Ability to use performance metrics to track and correlate different data sources to create an accurate recommendation.
Understand effective inspection process and equipment lifecycle planning
Bilingual is an asset but not required
Some travel may be required