Auto Service Advisor - Edmonton, Canada - Speedy Auto Service

Speedy Auto Service

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Core Competencies

Job Duties

Greet and welcome clients using the Speedy Customer Service Standards.
Provide service to customers by reviewing the services offered and crosssell different programs by explaining the advantage of our multiple service offerings.
Sell the Speedy Auto Services and provide outstanding customer service, in order to build strong and longlasting relationships with clients.
As required, assign the work order to technicians.
Print, review and educate customers on Scheduled Maintenance requirements specific to their vehicle, using applicable technology such as SSMS, Mitchell, etc.
Set convenient appointments with the customers, based on the shop availability.
Keep the customer database up to date to ensure efficiency.
Other related tasks as required.

Requirements:

High school diploma or GED required
Strong customer service and troubleshooting skills
Retail sales experience preferred
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Professional appearance and manners
Strong work ethic and positive team attitude

Working Conditions