Customer Service Representative - Edmonton, Canada - Kuehne Nagel

Description

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Edmonton site is looking for a new Customer Service Representative to join our Contract Logistics team.

Your Role

As the Customer Service Representative you are accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. You will be reporting to the Warehouse Supervisor.

Your Responsibilities

• Manage communication with clients, carrier brokers and other Kuehne+Nagel offices/facilities for customer service and administration requirements
• Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements
• Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements
• Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s)
• Document, investigate and resolve all customer concerns in a timely fashion
• Drive prompt and professional communication at all times for both internal and external customers
• Document all shipping errors on the required documentation with accuracy and attention to detail
• Coordinate details for client KPI and internal performance reviews
• Pursue continuous improvement initiatives to drive increased productivity and service levels

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• 2+ years' customer service experience in the distribution site.
• Operational, clerical and/or administrative experience relative to freight traffic.
• Excellent communication skills (both oral and written).
• Good planning and organization skills; ability to multitask and be a self-starter.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE