- Services multiple customer locations doing the following:
- Receives and stocks purchased product in designated customer locations
- Ensures proper product stocking levels at customer locations by scanning for orders as inventory is depleted
- Oversees customer inventory locations by ensuring proper labeling and quantities on hand are accurate
- Meet regularly with a schedule of key customer contacts to ensure needs are being met and products are available. This includes scanning, put away and spot buys of products.
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
- Follows designated route as defined by routing software application and tracking tools
- Documents standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service
- Identifies continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities
- Complies with the safety and inspection requirements of the facility where the service is being provided.
- Helps generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures "spot buy" opportunities while on site, looks for additional opportunities to add items to program)
- Probes for customer needs during each site visit and provides leads to assigned Account Manager
- Reinforces with customers to the value of installing or using Grainger services or solutions to benefit their business
- Executes onsite service component of account strategy as defined by cross-functional local leadership (Supervisors, Account Manager, or District Sales Manager)
- Participates in implementation call reviews with Account Manager, District Sales Manager and Supervisor to assess viability of Inventory Solutions offerings at a customer site
- Works collaboratively with sales partners to expand Grainger services and offerings in assigned customer locations
- High school diploma and 1-3 years' experience in selling or service (i.e. counter / telephone / warehouse) environment.
- Self-motivated, with high energy and dedication to customer service and sales growth.
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
- Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.
- Handle various technical and operational issues
- Operate in a rapidly changing environment
- Excellent verbal and written communication skills
- Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment)
- Must possess and maintain a valid driver's license in province of residence.
- May be required to use a personal vehicle for transportation which meet's Grainger's standards
- Ability to lift 25 to 60 lbs. Will be required to lift, push or pull weights ranging from light to heavy on a regular basis.
- Works on-site at customers' facilities. Personal protective equipment is often required.
- Comply and abide by all rules established for safety, security and inspection requirements at each customer location.
- Will use computers, scanners, and be in contact with Grainger parts & supplies products daily.
-
Campus Service Representative, On-Call
14 hours ago
Selkirk College Trail, Canada On CallReporting to the Community Education (CE) Coordinator on the Trail Campus and utilizing a service excellence approach, this position is responsible for providing casual on-call administrative and campus support. Attention to detail, and a demonstrated ability to take initiative a ...
-
Retail Visual Merchandiser
1 day ago
POWERHOUSE RETAIL SERVICES Trail, Canada Part timeWe are currently recruiting for an independent contractor to fill the role of '**Retail** **Visual Merchandiser**' in **Trail, BC **area. To complete service calls in the Marks Work Warehouse, and other Retailers. · This opportunity offers **flexible part-time hours** (no weekend ...
-
Trail Times Multimedia Sales Representative
2 days ago
Black Press Media Trail, CanadaAre you creative, persuasive, and fearless? · Looking for a new career? · Join the Trail Times team today. · We are looking for a talented and competitive part-time Sales Representative that thrives in a quick sales cycle environment, to fill an opening in our Trail, BC office. · ...
-
MRI Technologist
14 hours ago
Interior Health Authority Trail, Canada PERMANENT Full timeKootenay Boundary Regional Hospital (KBRH) is seeking a Permanent Full Time MRI Technologist to join the imaging team in Trail, BC. This position will work rotating Days and Evenings and the shift times are 06:30 to 14:30, 07:30 to 15:30, 10:00 to 18:00, 08:00 to 16:00, 14:30 to ...
-
Medical Lab Technologist
3 days ago
Interior Health Authority Trail, Canada RELIEF Full timeGrow your Laboratory career in the stunning Kootenay Rockies region We have a relief full-time Medical Laboratory Technologist opportunity now available in the Microbiology department at the Kootenay Boundary Regional Hospital (KBRH) in Trail, B.C. This position works day and eve ...
-
Combined Lab X-Ray Technologist
1 day ago
Interior Health Authority Trail, Canada PERMANENT Part time (0.59 FTE)Interior Health has an opportunity for a Permanent Part Time (0.59 FTE) CLXT at Kootenay Boundary Regional Hospital in Trail, B.C. If you have successfully completed a recognized Combined Lab/X-Ray CLXT program and would enjoy everything in this gentle paced, affordable, and out ...
-
Medical Laboratory Technologist
2 days ago
Interior Health Authority Trail, Canada PERMANENT Full timeGrow your Laboratory career in the stunning Kootenay Rockies region We have a full-time Medical Laboratory Technologist opportunity now available at the Kootenay Boundary Regional Hospital (KBRH) in Trail, B.C. This position works a combination of days, evenings and night shifts ...
-
Medical Lab Technologist
4 days ago
Interior Health Authority Trail, Canada RELIEF Full timeGrow your Laboratory career in the stunning Kootenay Rockies region We have a full-time Core Lab Medical Laboratory Technologist opportunity now available at the Kootenay Boundary Regional Hospital (KBRH) in Trail, B.C. This position works a combination of days, evenings and nigh ...
-
Medical Lab Technologist
1 day ago
Interior Health Authority Trail, Canada PERMANENT Full timeGrow your Laboratory career in the stunning Kootenay Rockies region We have a full-time Core Lab Medical Laboratory Technologist opportunity now available at the Kootenay Boundary Regional Hospital (KBRH) in Trail, B.C. This position works a rotation that includes days, evenings ...
-
Medical Radiation Technologist
5 days ago
Interior Health Authority Trail, Canada PERMANENT Part time (0.59 FTE)The Radiology Team at Kootenay Boundary Regional Hospital (Trail, BC) has an opportunity for a Permanent Part Time (0.59 FTE) Medical Radiation Technologist (X-Ray) to join their team · This position will work rotating Days and Evenings with the hours being 07:30 to 15:30, 08:00 ...
-
Medical Radiation Technologist
14 hours ago
Interior Health Authority Trail, Canada RELIEF Part time (0.81 FTE)The Radiology Team at Kootenay Boundary Regional Hospital (Trail, BC) has an opportunity for a Relief Part Time (0.81 FTE) Medical Radiation Technologist (X-Ray) to join their team · This position will work rotating Days and Evenings with the hours being 07:30 to 15:30, 08:00 to ...
-
Licensed Practical Nurse – Acute
14 hours ago
Sprott Shaw College Trail, Canada Full timeThis position may be eligible for relocation allowance. Apply today and ask if you qualify · If you are passionate about being part of a team that is committed to providing high quality client-centered care, then join us as a surgical Practical Nurse at KOOTENAY · BOUNDARY REGION ...
-
Assistant Manager
14 hours ago
A&W Trail, Canada Full timeWorking with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavours, to being the first national restaurant ch ...
-
Integrated Child and Youth Program Leader
14 hours ago
Interior Health Authority Trail, Canada PERMANENT Full timeInterior Health has a permanent full-time Integrated Child and Youth Program Leader opportunity now available in the Kootenay Columbia region. This positions location is flexible within School District 20 and does offer relocation assistance for the successful applicant. · T ...
On-Site Service Representative - Trail, Canada - CB Canada
Description
The Onsite Service Representative's (OSR) main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory. The Onsite Services Representative also works closely with cross-functional business partners to help customers understand how Grainger can provide solutions to their business' MRO needs.
Main Duties and Responsibilities
CUSTOMER SERVICE
ACCOUNT GROWTH
CROSS-FUNCTIONAL PARTNERSHIPS
Required Experience and Qualifications:
Other Work Requirements:
Grainger Canada strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all its team members. Grainger Canada is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.